Customer Service Manager

G. Jason Evans

*** *. ******** **.

Los Angeles, CA 90057

Cell 323-***-****

***********@*****.***

A Goal-oriented, management professional with over twelve years extensive diversified experience, seeking a

position in any qualified field. Possesses excellent, personnel, operations, program and project management

skills. Applies excellent critical thinking and problem resolutions skills to all projects undertaken. Understands the

intricacies of operations ranging from ground floor start up to field, front, and back office departmental

management . Employs highest level of customer service and quality controls in daily management practices, to

ensure client satisfaction and repeat business.

PROFESSIONAL EXPERIENCE

Market Level Merchandising, LLC Los Angeles, CA

Operations Director / Co-Owner 2009 -2012

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Was involved in companies’ formation including L.L.C. registration with California Secretary of State,

Federal registration and obtaining Federal tax I.D. , meeting E.D.D. and all local city tax requirements.

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Established and implemented departmental policies, goals, objectives, and procedures.

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Responsible for broker, manufacturers, and major chain retailers' labor coverage requests, prepared

customized service and pricing quotes, set up and maintained accounts.

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Met with new and existing clients assisting in head-quarter calls with the buyers at major chain retailers

securing new business, executing new product placement in retail chains.

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Contracted with the Henry's Farmers Market chain to designed, implemented and maintained their Category

Review Reset Program / assembled (8) teams covering all (37) California and (9) Texas locations executing

schematic changes set forth by the chains category managers after each categories yearly review.

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Handled tracking and recapping of all client work and prepared invoicing for accounts receivable.

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Determined staffing requirements, oversaw the hiring and training of new employees. Supervised (4) District

Managers that prepared work schedules and oversaw field staff thought out the Western Regional states.

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Within the first year of operation expanded staff of (2) to over (75) through new client business.

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Increasing companies start up revenue from base clients by over 400%, exceeding projected figures.

S.A.S.-R.O.I, Anaheim, CA

Operations Manager 2007 -2009

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After the acquisition of E.R.S. was finalized A lateral transfer of my Operations Manager position was executed.

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Retained general responsibilities, doubling staff as well as customer and project load.

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Handled successful transition of merging companies into existing company.

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Led E.R.S. and S.A.S. staff during initial months to develop a more Customer driven merchandising

operation. Utilizing the most effective operations procedures from both companies’ infrastructure;

forecasting necessary field staffing requirements and improving efficiency by increasing local and

regional supervision, to insure timely and accurate execution of client coverage.

Elite Retail Services, INC. Orange, CA ge, CA

Director of Merchandising Operations, 1999 -20007

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Hired to develop and expand company’s retail merchandising division, reporting directly to C.E.O. / Owner.

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Directed daily operations within the department including marketing, sales, and customer relations ...

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Implemented new customer service protocols. Participated in trade shows and special events

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Managed all aspects of division including daily operations, office and field service staff supervision,

invoicing and job quotes..

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Designed, developed and implemented custom spreadsheet programs for companies scheduling and payroll as

well as for clients' quarterly reports and billing. Converting manual systems to computerized systems.

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Built solid management team to accommodate rapid development, establishing a successful structure for

a growing company.

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Client Management: Provided top-notch client relations and support, consistently meeting and exceeding their

requirements and needs

ADDITIONAL EXPERIENCE

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Worked store level retail merchandising

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Lead teams during new store set-ups and remodels, implementing new schematics for every categories

within todays Major retailers

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Ran and maintained route coverage as a sales associate In multiple territories throughout California.

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Proficient in Microsoft Office Suite and Adobe CS5

EDUCATION

2001 – 2005

California Institute of Arts

B.A. Degree, Art

REFERENCES

Available upon request

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