Sr Operations Analyst
Resume:
John C. Lucan
Austin, Texas 78744
Phone 210-***-****
E- MAIL ***************@*****.***
Objective:
Experienced Mainframe Computer Operations Analysts with over 15 years of progressive and contemporary on
the job, hands-on experience in all aspects of Data Processing. Extensive knowledge in a large scale/midrange
IBM, UNIX, Hewlett Packard, Microsoft mixed platform environment. Working knowledge of Client Servers,
clustered PC servers and network monitoring. Strong knowledge of mainframe platforms (OS/390 or z/OS).
Looking for a challenge where I can use my managerial and/or technical skills to the benefit of the company.
Highlights of Experience:
Wachovia Savings & Loan (Merger of World Savings and Wachovia Savings) 2008 – Present.
• Scheduler for CA7 applications, supporting 5 different simplexes’ w/multiple LPARs.
• Monitor batch programs, provided technical support and problem resolution for customers.
• Respond to requests concerning customer issues, late jobs, questions, data missing .and other issues.
• Troubleshoot PICCT (Problem Tickets) for late jobs/abends/file transfers.
• Transported Production & Test applications to merge with Wachovia mainframe.
• Responsible for the conversion of Harbor backups to Wachovia TSM tape subsystem.
• Identified & converted HFT (Harbor File Transfer) to Wachovia’s Connect Direct / NDMs.
• Provided Production Support during merger.
World Savings & Loan 4101 Wiseman Blvd. Sr. Operations Analyst 2006 – 2008
• Installed Critical Path Monitoring (CPM ) .
• Install CA7 Rel 11.0 on SYSA.
• Responsible for CA7 Override and Alternate Library clean up.
• Resolve the CA7 Calendars in both Production & Test environments.
• Installed Cross Platform BMC (Control M) trigger jobs to submit from Open servers to Test.
• Completed CA7 Data Base Transportability from Production LPAR to Test LPAR
environment freeing up clutter on CA7 Production consoles.
• Performed duties as CA7 Administrator
• Performed Harbor (Subsystem Backups) as Administrator for local and remote servers
Saved the company $30k in purchasing additional cartridges.
Analysts International, 3601 West 76th St. Minneapolis, Mn. 55435. Contractor 2003-2006
Command Center Analyst for CitiGroup I.T. Data Center, Las Vegas, NV.
• Developed and implemented business descriptions for company webpage by location
disaster recovery reciprocal and LPAR.
• Monitoring 12 LPARs across the country with associated Silo’s and VPS print
subsystems. Hands on experience with UNIX, JES2, JCL/MVS, TSO/ISPF,CA7, CA11, CA1.
• Working knowledge of problem tracking tools for batch (Omegamon) and CICS
(Omegaview) and ManageX, Netview6000 and VTAM for network.
• Responsibilities include monitoring the 355 CICS regions (Files, Links & Modes),
5 separate NDM subsystems and 27 Silo’s, local and remote servers, storage devices,
and data connections; monitoring batch processing using OPC/E(TWS) scheduling
subsystem, problem and change tracking using One-Infoman.
• Assisted with the implementation with the new acquisition of the Chevron, Texaco,
Conoco, Shell, Citgo and Amoco batch data processing.•
• Heavy phone support and user /vendor contact liaison.
• Assist and coordinate in the implementation of new releases.
• Primary responsibility is to insure bank card postings are completed within service
level agreements, and monitor the network and maintain continuity of business
Capital Group Companies, San Antonio, TX. Shift Manager Computer Operations 1993-2001
• Ensure the Data Center processing environment remains operational continuously (24x7). Also,
responsible for managing Data Center issues and problems to include root cause analysis. Managed
approximately a staff of 20 team members consisting of computer operators, production control
analysts and technicians and interns.
• Experienced in a critical/fast paced batch processing environment meeting SLA,s on a daily basis. In
addition, meeting online availability requirements and support of over 5000 users (domestic & overseas)
with both intranet/internet and remote connectivity. Because of the nature of my business, I had users at any
time of the day.
• Created policies and procedures for managing the IT department which included escalation procedures, training, naming standards, run instructions, implementation procedures and security. This made life for console operators a whole lot easier.
• Prior experience as a Lead Operator, Production Support and Operations Analyst, Supervisor with project, change, problem and facilities management. Ability to fill in during unexpected staff shortages.
• Familiar with MVS/UNIX, operating environments, IBM OS/390, HP open-view, WIN XP, NT, 2000, JCL, Utilities, automated tape library CA-1, scheduling subsystem CA-7, auto restart CA-11, Oracle, NDM, SQL, Lotus Notes, Info/Sys, Remedy, VTAM, CICS, IMS, DB2,.
• Highly effective leadership and people management skills (mentoring/coaching). Excellent business judgment and prompt decision-making ability. Creative, analytical and service oriented. Skilled in performance review writing and interviewing skills.
• Identified and resolved different issues such as; security (NT, Novel, NDS remote access and ACF2), desktop, hardware and network outages.
• Managed IT equipment and supplies. Troubleshooted hardware, software, network problems and implemented solutions. Managed vendor relations for products installed in the production and test environments. Established good working relationships. Coordinated semi-annual meetings with application manages and lead staff to improve methods of processing and discuss areas of concern.
• Developed Computer Operations personnel to achieve and maintain a high degree of technical skills and improve batch-processing performance. Identified weaknesses and areas for improvement.
• Liaison with overseas markets (Asia and Europe) in support of international network, transmissions, and HELP desk functions. Developed good working relationships with clients/users where English was their second language.
• Experienced using network tools (ManageX, CIM, TNM, Network6000, NCCF) for monitoring LAN/WAN, TCP/IP, IPX, ETHERNET and Servers.
• Generated regular management service level reports for distribution to high level users, and other business information; developed ad hoc reports.
EDUCATION:
Staten Island College, Staten Island, New York - Bachelor of Computer Science degree Major - Electro-Mechanical Technology - Minor Application Programming
Los Angeles Valley College, Van Nuys, CA. - Associate in Applied Science
Major Computer Science; also awarded Certificate in Data Processing
Professional Training:
IBM Technical training centers; JCL, Disaster Recovery, Project Management, Problem and Change Management. Computer Associates; CA-1 Tape Management, CA-7 Automated Scheduling Subsystem, CA-11 Automated Restart procedure, CA-RPT report processing. Hewlett Packard Customer Training Center; UNIX training. ,Microsoft project management
CONFIGURATION BACKGROUND;
IBM S/390/MVS, UNIX HP9000/ITO, AMDAHL 5890/600E AS400 , SUN, COMPAQ, SILO, Tape drives 3480, 3490E, EMC Storage, assorted printers, MICROSOFT PRODUCTS.
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