Customer Service Medical
Resume:
Deanna Rayburn
Columbus, IN 47201
Phone: 812-***-****
E-Mail: *********@***.***
Professional Summary
Professionally trained LPN with experience ensuring high standards of culturally competent care for wide variety of patients with diverse needs.
Licenses
Licensed Practical Nurse in the State of Indiana
CPR certified through American Heart Association
Skill Highlights
Clinical experience
Self-directed
Patient/family focused
Prioritizing/managing deadlines
Infection control standards
Flow sheet charting
Medical clinical procedures
Medical laboratory procedure
Wound Care
Phlebotomy
Customer Service
Organizational Skills
Medication administration
Strong clinical judgment
Disease prevention and intervention
Taking patient histories
Administering medication
Conducting physical examinations
Patient evaluation/intervention
Professional bedside manner
Physical assessments
Acute and rehabilitative care
Patient and family advocacy
Accurate documentation
Professional Experience
May 2002 to January 2012
Columbus Health and Rehab Columbus, IN
Unit Manager
Oversaw and managed clinical and support staff in patient care activities while maintaining a high level of staff morale and professionalism. Performed all tasks with a patient-centered focus while seeking opportunities for improvement of processes and treatments. Implemented new floor assignments based on evaluation of staffing requirements. Processed monthly reports for department performance. Assisted patients with healing and recovery after surgery.Performed lab tests and communicated results. Liaised between patients and physicians to ensure patient comprehension of treatment plans. Recorded patients' medical history, vital statistics and test results in medical records.
Provided behavioral/emotional support and supervision for those with dementia and Alzheimer's. Delegated staff nurse duties. Evaluated patient care needs, prioritized treatment and maintained patient flow. Provided on-call care at all times of day and night. Accurately documented all elements of nursing assessment, treatments, medications, discharge instructions and follow-up care. Followed infection control procedures.
Instructed patients and family members on proper discharge care. Closely monitored acute conditions.
Provided necessary health education training for patients.
Monitored patient reactions to drugs and carefully documented progress of individuals participating in clinical trials.
Education and Training
2002 Ivy Tech Columbus, IN
Technical Certificate Practical Nursing
LVN/LPN
Currently taking courses online to complete ASN.
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