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Customer Service Medical

Columbus, IN
August 18, 2012

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Deanna Rayburn

**** ***** *** ****

Columbus, IN 47201

Phone: 812-***-****


Professional Summary

Professionally trained LPN with experience ensuring high standards of culturally competent care for wide variety of patients with diverse needs.


Licensed Practical Nurse in the State of Indiana

CPR certified through American Heart Association

Skill Highlights

Clinical experience


Patient/family focused

Prioritizing/managing deadlines

Infection control standards

Flow sheet charting

Medical clinical procedures

Medical laboratory procedure

Wound Care


Customer Service

Organizational Skills

Medication administration

Strong clinical judgment

Disease prevention and intervention

Taking patient histories

Administering medication

Conducting physical examinations

Patient evaluation/intervention

Professional bedside manner

Physical assessments

Acute and rehabilitative care

Patient and family advocacy

Accurate documentation

Professional Experience

May 2002 to January 2012

Columbus Health and Rehab Columbus, IN

Unit Manager

Oversaw and managed clinical and support staff in patient care activities while maintaining a high level of staff morale and professionalism. Performed all tasks with a patient-centered focus while seeking opportunities for improvement of processes and treatments. Implemented new floor assignments based on evaluation of staffing requirements. Processed monthly reports for department performance. Assisted patients with healing and recovery after surgery.Performed lab tests and communicated results. Liaised between patients and physicians to ensure patient comprehension of treatment plans. Recorded patients' medical history, vital statistics and test results in medical records.

Provided behavioral/emotional support and supervision for those with dementia and Alzheimer's. Delegated staff nurse duties. Evaluated patient care needs, prioritized treatment and maintained patient flow. Provided on-call care at all times of day and night. Accurately documented all elements of nursing assessment, treatments, medications, discharge instructions and follow-up care. Followed infection control procedures.

Instructed patients and family members on proper discharge care. Closely monitored acute conditions.

Provided necessary health education training for patients.

Monitored patient reactions to drugs and carefully documented progress of individuals participating in clinical trials.

Education and Training

2002 Ivy Tech Columbus, IN

Technical Certificate Practical Nursing


Currently taking courses online to complete ASN.

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