director Avaya operations

RAYMOND CAMIRE • ** Coronet Rd • Yonkers, NY ***** • 914-***-**** • **********@*****.***

Goal and Mission Statement:

 Secure a leadership role that leverages my experience in impacting and improving business communications through new voice services and technologies.

Summary of Qualifications:

 Over 15 years of global telecommunications management experience in traditional and VoIP implementations working with vendors such as AVAYA, Cisco, Nortel, Clarent, 3COM, Nuera, Verint, NICE, network providers (RBOC’s, CLEC’s, IXC’s, iBasis, ITXC/Teleglobe).

 Extensive experience managing global project/program teams for Fortune 500 financial firms and trading floors including Barclays Capital, CIBC, Goldman Sachs, Greenwich Capital, Bank of America, AIG and Credit Suisse and a host of other organizations like the Yankees and McKinsey & Co.

 Track record in developing and managing teams and P&L Centers, financial and human capital budgeting, setting and measuring success criteria to exceed expectations.

 Managing global accounts of over 200M with 100,000 users globally down to customers with small distributed offices.

Professional Experience:

AVAYA Communications, INC (Switch Vendor) • NY, NY 2005 - 2010

PMO Director/Senior Manager

 Leading global VoIP program initiatives, strategies and processes pre and post sales for cutting edge consolidate and extend total VoIP technology refreshes for AVAYA’s top accounts valued at over 200M annually with over 100,000 users.

 Managing a global AVAYA PMO team providing leadership, direction, recommendations, lessons learn, risk mitigation, quality assessments, and executive summaries in order to more effectively manage new converged systems and technologies leveraging one centralized team, technology and process around the globe.

 Providing internal mentoring, summaries and updates to internal global teams in order to become more effective as an organization in the evolving marketplace.

Verint Systems, INC (Voice/Security software vendor) • Woodbury, NY 2003 - 2004

Director/Manager, Project Services and Technology Center

 Managed the Technology Center team of 20+ technical and management personnel (Project Management, Professional Services, Field Engineering and Educational Services) exceeding department objectives on system deployments.

 Restructured the team to better reflect the business needs, increasing efficiency with immediate results (from 3 days for system turn up to 2 days), which enabled us to meet a 95 percent success rate on all projects (previously 70 percent).

 Built ticket escalation processes from the ground up and managed the engineering interface in order to meet the Service Level Agreement (SLA). New tickets opened were cut in half and open product bugs went from 50 to only 10 on average. MTTR (Mean Time To Repair) went from 5 days to 2.3 days.

 Constructed the foundation for the PMO office from beginning to the end, resulting in a 25% increase in project success, meaning our customer signed off on system per the planned cost and time.

 Designed a work flow system for centralization of action items by the PMO for quality control and a complete turn key hand off for inter-departmental as well as other groups and organizations within Verint. This impacted our quality and increased customer satisfaction surveys from a score of 3.5 to over 4.5 (out of a possible 5).

 Revamped the training curriculum with new collateral, course offerings, catalogs, measurements, and certification programs. Built a business plan to bring in more margin and offerings.

Clarent Corporation (VoIP software vendor) • Redwood City, CA 2000 - 2002

Senior Program Manager (PMO)/Account Manager

 Grew revenue over 50 percent on most accounts (~$12 million a year).

 Directed successful deployment and maintenance (including database and routing support) of equipment to ensure growth and stability within the network.

 Accomplished saving $5-$10 million by guiding projects away from black holes by educating the team and customer to potential risks.

 Successfully evaluated customer operations and provided solutions for hardware, software, support, training recommendations, and staffing for exponential growth

 Streamlined processes to allow us to scale up to 20 percent without more headcount to allow customers to be more efficient with network roll-outs, monitoring, and overall project implementations.

 Successfully evaluated customer operations and provided solutions for hardware, software, support, training recommendations, and staffing for exponential growth. Accomplished saving $5-$10 million by guiding projects away from black holes by educating the team and customer to potential risks.

Innovative Telecom Corporation (Prepaid IVR vendor) • Nashua, NH 1995 - 1999

Senior Project Manager Level 2/Team Leader

 Successfully built out over half of the company's revenue and minutes (a million minutes a day) by managing the key/special projects, including major RBOC implementations.

 Improved client relations by negotiating contacts successfully retaining all our customers.

 Developed training modules for all company disciplines in regards to processes and product.

 Assisted marketing in strategic planning of new product development and RFP's to potential clients.

Education:

Plymouth State College of the University System of New Hampshire - Bachelor of Science, Business Administration, 1995. Pursuing MBA

Certifications:

 Project Management Professional (PMP), Project Management Institute (PMI), Aug 2005

 AVAYA APMA, 2007

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