Customer Service Manager

BARBARA CHRISTINE SOMMER Carlsbad, CA *****, 925-***-****, ********@*****.***

RELEVENT EXPERIENCE

STRYKER, LAKELAND, FL 2008-2011

Product Surveillance Specialist

• Created and supervised the completion of product incidents for QA department

• Managed correspondence, training, and communication with customers and field representatives throughout the US and overseas

• Knowledgeable in FDA regulations for medical devices and responsible for tracking reportable events

• Maintained incident database including tracking all devices for return and credit

• Collaborated with QA Engineers, production, R & D for complaint devices, evaluations, investigations and corrective actions

JENNY CRAIG, INC., LAKELAND, FL 2007-2008

Consultant

• Delivered excellent customer service to all existing and potential clients

• Facilitated one-on-one consultations and advised clients about the program

• Monitored client progress while consistently meeting sales quotas on a weekly and monthly basis

YACHT AND BEACH CLUB RESORT WALT DISNEY WORLD, ORLANDO, FL 2007

Concierge

• Maintained operation of concierge services while providing customer service

• Partnered with all front office operations to ensure a smooth experience for guests and member

• Participated in the Back to the Basics pilot featured at Disney’s Yacht and Beach Club

LINDA MOODBELL LEARNING PROCESSES, WALNUT CREEK, CA 2006-2007

Clinician

• Implemented, recorded and tracked client’s progress using individualized plan for services

• Created report reviews of client files regarding progress, areas for improvement and strengths

• Facilitated one-on-one, individualized sessions with children and adult clients

• Assisted office manager and clinic director with all office tasks

CHRIST THE KING SCHOOL, LOS ANGELES, CA 2004- 2005

3rd grade Teacher

• Organized a balanced curriculum integrating computation, verbal and written skills

• Structured a program in which students were driven to academic excellence and the development of cognitive skills and critical thinking

• Coordinated field trips, science fair projects, and school performances

KVIE T.V. CHANNEL 6, SACRAMENTO, CALIFORNIA 2002

Public Television Outreach Assistant

• Assisted planning and implementing the marketing and publicity of educational television programs

• Directed the Reading Rainbow Young Writers and Illustrators Contest

• Coordinated workshops for target groups with community partners

EDUCATION

University of California at Davis, Davis, California

• B.A., Communications with Media Emphasis, June 2002

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