Customer Service Manager

Bradford White

***** ****** ***** *, **** Vincent, NY 13618

Cell - 207-***-****

Brad4DWhite@Gmail.com________________________________________

EXPERIENCE

Facility Manager

NTS Development Properties, Fort Lauderdale, FL Feb 2011 - Nov 2011

• Oversaw day-to-day operations of 4 Class B office buildings, approximately 250,000 square feet.

• Coordinated move-in with tenant to ensure compliance and smooth transition to new or expanded space.

• Maintained tenant files, move-in information, emergency contacts, up-to-date proof of insurance, and all accounting correspondence.

• Assisted in creating and maintaining budgets according to property guidelines.

• Tracked and responded to all tenant maintenance requests in a timely fashion.

• Supervised vendor teams, building staff, and coordinated various functions.

• Conducted routine property inspections to maintain a professional appearance.

• Purchased building and maintenance supplies, and necessary equipment.

• Solicited and analyzed bids from contractors for repairs, renovations, and maintenance.

• Assisted in coordinating and administering all capital and tenant improvements.

• Implemented security procedures and incident reporting to ensure tenant and employee safety, while safe guarding property assets.

• Enforced single stream recycling program, and promoted "GREEN" benefits.

• Accomplished all tasks as assigned or requested by senior property manager.

Assistant Store Manager

Finest Hearth & Home, Yarmouth, ME Nov 2001 - Jan 2011

• Provided detailed in-home consultations and evaluations.

• Read and understand construction blue prints.

• Assembled material required for proper installation according to manufactures guidelines.

• Developed accurate project costs.

• Input purchase orders.

• Followed up on delivery, and scheduled installations.

• Managed inventory control systems, and asset protection.

• Assisted store manager with profit and loss calculations.

• Acted as first responder to all after hour emergencies.

• Hired and trained employees, created training programs to maximize performance.

• Designed and constructed numerous showrooms to highlight new product technology.

• Implemented effective marketing appearing in Maine Home and Design, and Portland Magazine.

Sales Manager

Donnelly’s Mobile Homes and Communities, Whitney Point, NY April 1999 - Aug 2001

• Processed new financing or lease applications.

• Handled rent collections, and made daily bank deposits.

• Performed general maintenance to community infrastructures.

• Responsible for the planning, financing, and sales of company inventory.

• Created product packaging for better merchandising.

• Developed support systems to provide superior customer service, which in turn brought in future customers.

• Maintained inventory levels while appealing to market demand.

• Designed and implemented product launch events.

Licensed Real Estate Agent

Walt Christensen Realty, Clayton, NY May 1996 - May 1998

• Maintained client listings, showings, open houses and advertising.

• Developed sales networks, and telemarketer, to generate buyers and sellers.

• Assisted clients in obtaining financing.

• Generated lists of properties that were compatible with buyers' needs and financial resources.

• Prepared representation contracts, purchase agreements, closing statements, and leases.

• Acted as an intermediary in negotiations between buyers and sellers.

• Sold vacant land, single family homes, and multi-family properties.

SKILLS

Project Management:

• Strong understanding of building systems.

• Strong tenant relations skills.

• Strong team building skills.

• Excellent organizational and customer service skills.

Computer Software

• Yardi Management Software

• Data Watch Access Control Systems

• Microsoft Word, Excel and Outlook

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