Customer Service Technician
Resume:
Yolanda Johnson
Cameron, NC 28326
o0nq0l@r.postjobfree.com
Phone: 254-***-****
Alt: 1-601-***-****
OBJECTIVE:
To obtain a position as a Pharmacy Technician to utilize my knowledge and skills in this
profession, consisting of customer service and hospital pharmacy skills obtained from
current and previous experiences.
BLS Certification 01/2011
EMPLOYMENT HISTORY:
March 2010
to
Present
August 2009
to
April 2010
March 2009
to
March 2010
May 2009
to
September 2009
CVS Pharmacy Fayetteville, NC
Killeen Independent School District Killeen, TX
Darnell Army Hospital Fort Hood, TX
Monroe Health Clinic Fort Hood, TX
Certified Pharmacy Technician
Perform pharmacy technician duties and assist the pharmacist in the processing and
dispensing of prescriptions for both regular and scheduled medications. Receive and review
individual prescriptions to determine kind, strength, and dosage of drug to be dispensed.
Perform the full range of bulk compounding for the pharmacy and provide customer service
answering questions from physicians, nurses, and other personnel in addition to the
customers. Maintain and control pharmaceutical and associated supplies.
PTCB Certification Number: 5101-0701-0079-751
Renewal Date 03/31/2012
North Carolina Registration Number: 28820
Substitute Teacher
In the absence of the regular teacher, the substitute teacher must bridge the gap in the
delivery of instruction to students. Substitutes must do their best to resume the lesson from
the point where it was discontinued and to move students toward the accomplishments of
classroom goals by observing the routined and established policies of the classroom, the
school, and the district. Therefore, in addition to the lesson plans, schedules, etc., the
substitute must be aware of the classroom teacher's discipline plan.
Pharmacy Technician
Assisted pharmacist(s) in all areas of pharmacy operations, including prescription
preparation, sales transactions, customer service, and and inventory maintenance.
Phlebotomist (volunteer)
Draws blood from patients or donors in hospital, blood bank, or similar facility for analysis or
other medical purposes: Assembles equipment, such as tourniquet, needles, disposable
containers for needles, blood collection devices, gauze, cotton, and alcohol on work tray,
according to requirements for specified tests or procedures. Verifies or records identity of
patient or donor and converses with patient or donor to allay fear of procedure. Applies
tourniquet to arm, locates accessible vein, swabs puncture area with antiseptic, and inserts
needle into vein to draw blood into collection tube or bag. Withdraws needle, applies
treatment to puncture site, and labels and stores blood container for subsequent processing.
May prick finger to draw blood. May conduct interviews, take vital signs, and draw and test
November 2008
to
March 2009
April 2007
to
June 2008
September 2005
to
February 2007
December 2000
to
April 2004
ACCOMPLISHMENTS:
Training - CPR / First Aid (02/20/2009) CPR Certification
Training - HIPPA (05/19/2009) Hospital Regulations - NOTICE OF PRIVACY
Loss Prevention Training
EDUCATION:
Pharmacy Technician Certification
February 2010
Pharmacy Technician Student Graduate
July 2009 - February 2010
Clear Creek Discount Drugs Killeen, TX
G C Services Copperas Cove , TX
Illesheim Child Development Center Illesheim, Armed Forces
Overseas
CATO Fashions Kosciusko, MS
blood samples to screen donors at blood bank.
Pharmacy Technician
Assisted Pharmacist in all duties of Pharmacy Operations, including prescription
preparation, sales transactions, customer service, and inventory maintenance.
Customer Service Representative
To compile and evaluate information needed to collect delinquent accounts using written,
telephone and verbal communications. Assisted customers completely with questions about
accounts. Gave accurate information and assited with requests for payment arrangments to
help with customer financial situations. Took payments and assisted customers completely.
Child and Youth Program Assistant
Served as a team leader program staff with responsibility for the operation of the activity and
program in accordance with applicable regulations. Maintained control of and accounted for
the whereabouts and safety of the children and youth. Developed and implemented activities
for program participants. Relayed instructions from the supervisors, made activity
assignments and got the work started in accordance with the daily activity plans.
Demonstrated proper work methods and provided work-related guidance to subordinates.
Ensured employees followed safety, fitness, health and nutrition procedures methods and
provided work related guidance to subordinates. Instructed employees in specific tasks and
job techniques; made available written instructions, reference materials and supplies.
Explained program guidance, procedures, policies and directives.
Asst. Manager
Served as sales associate. Promoted to Asst. Mgr. Monitored pricing controls. Scanned bar
codes. Used system that was connected to all store electronic cash registers that consisted
of a processor and a printer. Checked in frieght, performed research and receiving reports,
invoices, and delivery tickets to ensure accuracy of prices. Printed store reports and kept
accurate and detailed records. Used PLU to compare shelf prices to current prices. Face to
face contact with employees as much as possible. Handled customer problems and
concerns. Made employee schedules. Supervised employees on management hours.
Stocked merchandise. Priced merchandise. Scanned merchandise when inventory was
taken. Monitored store progress to ensure that sale goals were met. Performed all bank
duties.
2010 PTCE Killeen, TX
2009 Central Texas College Killeen, TX
July 2009 - February 2010
Phlebotomy Certification
Associate of Liberal Arts Degree
ACTIVITIES:
Who's Who Among America's Junior College Students (2002)
Presidential Classroom Award (Washington D.C.)
Contact this candidate