Customer Service Administrative Assistant

RESUME

Eve E. McClean

P.O. Box ******

Temecula, CA. 92589

951-***-**** cell 951-***-**** answering machine

*********@****.***

EXPERIENCE

I have had professional experience in technical, customer, and management support, sales, marketing, manufacturing, maintenance, customer service, contracting, and administrative/clerical assistance. My employment history reflects diversity and competence in many different employment positions. I also have used and supported technology systems such as IBM (and compatibles), Apple, mini, and mainframe computers using Microsoft Word, Excel, PowerPoint, Publisher, Outlook, Project, Adobe, Dreamweaver, and Quickbooks. I type at 60-70WPM with 10-key experience.

EDUCATION

University of Redlands, School of Business Degree: B.S.B.A.

PROFESSIONAL EXPERIENCE

ADVANTAGE SALES & MARKETING PRESENT

Merchandising Associate

Working with product reset and setup.

INDEPENDENT CONTRACTOR-ADMINISTRATIVE/SALES ASSOCIATE 01/30/2009-PRESENT

KOHLS 11/14/2008-01/15-2009

Point of Sales Associate

Customer Service, Cashier, Sales, Merchandising, and Re-stocking.

MURRIETA VALLEY UNIFIED SCHOOL DISTRICT 05/01/1997-05/31/2008

Technology Assistant II

School site product support for computer systems and peripherals including computers, printers, video/audio equipment, as well as handheld personal digital assistants and cell phones. Staff software and hardware support at sites and the corporate office involving student learning and management. Student and teacher software and hardware support in the computer lab. Help Desk assistance for school sites (from 7:30am-4:30pm, Monday-Friday).

Accounting Technician

School site support using a student information system (SASI III and Eagle/Aeries) for attendance, data collection and reporting for state and county forms and requests that provide school district funding. Help Desk Service for application usage and updates (8:00am-5:00pm, Monday-Friday)

Clerk III, Child Welfare and Attendance

Administrative position responsible for Expulsion, Interdistrict Transfer, and Student Attendance review board. File production and organization, and customer service calls regarding the above.

BEST BUY COMPANY, INC. 09/01/1995-02/28/1997

Product Specialist (Computer Department)

Sales assistance with retail customers in computer, computer peripheral, and cell phone purchase questions and recommendations. I assisted with personnel training, cross training within the Merchandising, Computer Repair Department, and Customer Service departments. Cashier relief, Inventory, and Stocking. Pricing assistance and labeling on the sales floor.

DOMAR ELECTRIC, INC. 06/01/1989-12/31/1994

Systems Analyst/Management Consultant/Trainer/Office Personnel

Installed hardware, setup software, established procedures, trained, and maintain computer systems.

Assisted with day-to-day office procedures: Receptionist, Executive/Administrative Assistant, Accounting, A/R, A/P, Estimating, Purchasing, Lien Releases, and Payroll.

C.ITOH ELECTRONICS, INC. (09/01/1987-12/31/1988)

Marketing Manager

Assisted Sales Management with marketing of existing products and introduction of new products. Supervision of 2 employees. Product naming and research, documentation and training creation and assistance, Trade Show attendance and assistance.

McDONNELL DOUGLAS ISG (12/01/1981-09/30/1987)

Product Manager/Analyst/ Executive Secretary

Responsibilities were corporate support and introduction of in-house and third party computer products. On-line and telephone customer and product support as Help Desk employee and major account on-site support. Assisted with training and documentation writing for the Customer Service Department and Clients. Trade Show attendance and assistance. Executive Secretary and Administrative Assistant for Marketing.

AMPLICON, INC. (01/01/1979-12/31/1981)

Support Manager/Word-processing Manger/Administrative Assistant

Administrative support and Supervisor of one. Directed and trained word-processing personnel for this national IBM leasing firm. Contract/Proposal document and template creation.

CALIFORNIA MICRO PRODUCTS (06/01/1977-01/31/1979)

Office Manager/Executive Secretary

Administrative assistance and Inside Sales for Apple Computer Systems and peripherals. Shipping/receiving, ordering, purchasing, bookkeeping and accounting (A/P, A/R, Payroll, Journal, and General Ledger) duties. Extensive interface with clients at store front. Executive/Administrative Assistant to Management

BONAVENTURE HOTEL (03/01/1976-01/01/1977)

Assistant Head Cashier

Responsible for Cashier scheduling and cash dispersment to all the In-house restaurants and Cashiers.

MAY COMPANY (1976-1979)

Sales Associate

Sales in various departments; cashier, stocking, and inventory.

SIZZLER #1 (1974-1976)

Service Associate

Customer Service, Cashier, Hostess, Waitress, Food Service.

Eve McClean

PO Box 891991, Temecula, CA 92589 *********@****.*** 951-***-**** cell 951-***-**** home

CAREER OBJECTIVE

My employment history reflects diversity and competence in many different employment positions. I am trustworthily, professional, analytical, amiable, and hard working. My goal is help your company’s grow and profit with my dedication.

SUMMARY OF QUALIFICATIONS

• Knowledgeable of office procedures and applications with most office machines, including IBM compatibles and Apple, mini, and mainframe computers.

• Customer skills needed to promote a company’s product with excellent service: Helpdesk, face-to face, and phone.

• Excellent verbal and written communication abilities.

• Ability to build strong relationships with management and coworkers.

• Possess working knowledge of most computer software with capability of learning any needed

• Proficiency in creating a wide range of documents utilizing:

Microsoft Word, Excel, PowerPoint, Outlook, Publisher, Project, Access,

NT, Linux, and Windows OS,

Dreamweaver,

Quicken, Quickbooks, Adobe,

Apple OS and applications

PROFESSIONAL EXPERIENCE

LEADERSHIP AND INITIATIVE

• Implementation of company standardization for document and information compliance.

• Creation, Development, Training, and Supervision of new document templates for company.

• Coordinated and assisted with Administration training for knowledge database and accuracy of output.

• Assisted with implementation of a more effective and efficient training program significantly decreasing the amount of time from orientation to daily use of customers.

• Researched and assisted with computer applications purchase, use, and training.

TECHNICAL SKILLS

• Typing tested at 70WPM

• 10-key by touch

• Positions titles as: Administrator, Accounting Technician, Office Manager, Technician, Analyst, and Product Specialist.

• Assisted sales and marketing with customer presentations and trade show participation.

• Assisted Human Resources with testing setup and database administration.

• Manufacturing, maintenance, and customer service assistance with telephone, internet, and face to face contact.

• Technical support with personal computer systems: Customer Service, Helpdesk, Technical Maintenance

• Basic networking: Windows, NT, Apple.

• Website administration; creation and maintenance using Netscape Composer, FTP, Front Page, Dreamweaver.

• Management and client support in technical personal computer system setup, maintenance, and training.

ADMINISTRATIVE SKILLS

• Typing tested at 70WPM

• 10-key by touch

• Positions titles as: Administrator, Accounting Technician, Office Manager, Technician, Receptionist, Marketing Manager, Analyst, Product Specialist, Executive Secretary, Secretary, Administrative Assistant, and Clerk.

• Advanced Filing experience with alpha and numeric orders.

• Telephone system experience, maintaining, training, and using.

• Greeter and Reception for corporate and retail.

• Composition of leasing contracts, supervising other clerical assistance; loan originations and modifications.

• Purchasing assistance and order entry.

• Accounting support: A/P, A/R, Payroll, Ledgers, Petty Cash

• Marketing support: product naming and development, Sales support, document creation and maintenance.

• Assisted Human Resources with testing setup and database administration.

• Assisted sales and marketing with customer presentations and trade show participation.

• Website administration; creation using Netscape Composer, FTP, Front Page, Dreamweaver.

Eve McClean

PO Box 891991, Temecula, CA 92589 *********@****.*** 951-***-**** cell 951-***-**** home

WORK HISTORY

Merchandising Associate Advanced Sales and Marketing Anaheim, CA.

Administrative/Sales Associate Independent Contractor

POS Associate KOHLs Murrieta, CA.

Clerk III Administrative Assistant Murrieta Valley Unified School District Murrieta, CA.

Accounting Technician

Technology Assistant II

Customer Service Product Specialist Best Buy Co. Murrieta, CA.

Administrative Assistant; Systems Analyst Domar Electric, Inc. Murrieta, CA.

Marketing Manager C.Itoh Electronics, Inc. Irvine, CA.

Executive Secretary/Administrative Assistant McDonnell Douglas ISG Irvine, CA.

Customer Service Representative/ Product Analyst

Word Processing Manager Amplicon, Inc., Santa Ana, CA.

Office Manager/Executive Secretary California Micro Products, Inc. Brea, CA.

Sales Associate May Co. misc. locations

Cashier/Server/Customer Service/Hostess Sizzler Restaurant Culver City, CA

EDUCATION AND TRAINING

B.S. Business Administration University of Redlands Redlands, CA.

Various computer training- software New Horizon Irvine, CA.

Various computer training-software and hardware New Horizon Colton, CA.

Contact this candidate