Major L. High
Raleigh, NC 27604
********@*****.***
OBJECTIVE
To obtain a challenging position utilizing abilities acquired through experience, education and training with the opportunity for performance-based growth and advancement.
EDUCATION
Fayetteville State University, Fayetteville, N. C.
Bachelor of Science 1991)
EXPERIENCE
10/06 – 08/08 Mortgages and More Knightdale, NC
Customer Service Manager
· Managed a call center.
· Oversee the daily activities such as pulling and distributing leads, calling customer and updating them on their loans.
· Interviewing and assisting the CEO.
04/06 – 10/06 Cylerbrook Enterprises Charlotte, NC
Sales and Marketing
· Conduct sales and marketing for a fortune 500 company.
· B2B office supplies sales.
11/04 – 10/06 Staff Security Raleigh, NC
CEO
· Night club security.
· Managed, trained, interviewed and hired.
11/02 – 11/04 Time Warner Cable Raleigh, NC
Field Collector
§ Collected monies on overdue accounts and retrieved equipment used in the distribution of services while adhering to the cash and converted control policy.
§ Assisted customers with adjustments, negotiated and managed payment schedules and kept bad debts at acceptable levels.
§ Prepared batch reports, equipment reports and daily account disposition reports for analysis of current accounts assigned to field collectors.
12/94 – 11/02 Time Warner Cable Raleigh, NC
Outside Sales Representative
§ Responsible for door to door sales, disconnection of illegal services and changes to digital cable services, digital phone, and internet services in selected multi-family communities.
§ Provide quality customer service in the field to all current or prospective customers.
· Completed daily/monthly reports, audits and material tools requisitions.
References Available upon Request