Engagement Manager

ANNA NASH

**** ********* ******, ***. *** 914-***-****

Yonkers, NY 10701

*******@*****.*** http://www.linkedin.com/pub/anna-nash/2/b45/375

Client Engagement-Relationship-Delivery Manager

Solution/Prof Services Sales Client Relationship Management Business Development

Engagement Management Project & Delivery Management Strategic Planning

I am a client-focused IT professional with end-to-end application development and implementation experience. I am valued for my technical and business acumen. My experience includes business development, team selling; client needs assessment and assisting in the development of enabling solutions.

I have assembled and led cross-functional, on-shore and off-shore multi-geographic teams to top performance in implementing solutions -- on time and on budget -- to achieving my employers’ and my clients’ corporate goals and vision.

PROFESSIONAL HISTORY

AVAcorp LLC (StartUp), Edison, New Jersey

Client Engagement-Relationship Director

2009 – Present

• Coordinate the cross-functional global delivery team’s (U.S. & India) efforts during the sales and post sales delivery and implementation to insure on time, on budget and the highest customer satisfaction

• Examples of implementation and roll-outs include:

o Proprietary Collaboration and Social Media Applications built on Microsoft’s SharePoint Platform

o $1MM mind-mapping & collaboration Adobe Flex development engagement with $50K monthly-recurring revenue

o Consolidation of various business unit portals into a Microsoft SharePoint Enterprise Portal. Engagement included working closely with client’s Marketing Department and with AVAcorp’s User Experience & Interaction Design Practice

o Migrated SharePoint HR application to BPOS

• Develop relationships, strategic and tactical planning with Trusted Partners to generate joint opportunities and grow our revenues

• Develop trusted partnerships with clients by understanding their business and their needs to insure the success of on-going projects and to promote a long-term relationships

• Provide customer feedback to AVAcorp’s Product managers to improve our products and services

SUN MICROSYSTEMS, Inc., New York, New York

Engagement Manager/Principal

2005 – 2009

Accounts covered: Citigroup, Bank of America, AIG, AXA Financial, New York Life, ING

• Exceeded my $1.3MM annual professional services sales goals

• Engaged with client Executives to develop Trusted Partnership status and help them meet their corporate goals and initiatives and to also grow Sun’s business

• As advocate for our Strategic Accounts, I engaged with our internal engineers to insure that these customer’s needs were addressed in our products and services

• As the Professional Services Account Executive, responsible for Professional Services Account Planning and Governance - completely responsible for all Client Management processes – Plan-Sell-Deliver-Manage

• Examples of P&L and multiple project oversight of strategic, multi-vendor/multi-partner/multi-geographic teams of strategic client engagements including:

o Sun Messaging project in Japan $500K 25% Margin

o E25K Oracle Architecture Assessment $350K 40% Margin

o Storage & Data Lifecycle Assessment & Arch. $175K 40% Margin

o Consolidated BU portals into an Enterprise Portal $111K 30% Margin

o Design and implantation of QA Testing Lab $ 125K 35% Margin

o SOA Strategy $100K 40% Margin

• Developed an Account Plan for the scopes in my account portfolio – with details of the relationships required, the opportunities that have to be chased, and the revenue expected from such opportunities, as well as, potential threats and weaknesses that need to be addressed

• Negotiated pricing within the scope of the Master Services Agreements and Sun’s stipulated margins

• Contributed to pre-sales proposals for new business development outside of account scope

• Provided necessary input for building future alliances with relevant service and product vendors

• Responsible for developing proactive, preventative processes in preparation for unexpected critical performance escalations and managing and resolving identified issues

PEPSICO, Purchase, New York

Senior Manager eBusiness and Selling Capabilities, 2000 - 2004

• Developed strategy and implemented web-based enabling Sales and Marketing capabilities for frontline users, increasing sales productivity by 100%

• Developed the web-based Pepsi-Wal-Mart Sales Reporting Application using Business Objects to mine Wal-Mart’s Retail Link point-of-sale data and create ad hoc and canned reports, historical analyses, and Corporate Scorecards

• Responsible for assisting the Field Sales Team with critical point-of-sale Reporting issues and escalations

• Developed and implemented a digital intellectual asset repository with taxonomy for easy search and retrieval of Account-focused content. This web-based repository became the Electronic Pepsi Information Exchange Application Sales and Marketing Portal, ePIX

• Earned the Chairman’s Award

• Implemented a Virtual Private Network. The field force had been using ‘dial up’ to download reports, scorecards and PowerPoint presentation decks

IBM, New York, New York

Senior Project/Engagement Manager, 1998 - 2000

CLIENT: COLUMBIA PRESBYTERIAN HOSPITAL

• Managed and helped to grow a $25 MM integration project engagement

• Responsible for resolving performance and delivery issues

• Earned IBM’s highest Customer Satisfaction rating

CLIENT: BLUECROSS/BLUESHIELD

Managed a $14 MM design, development and implementation of a new internet-enabled IT infrastructure architecture to replace the client-server architecture

Elected first Chair of the IBM Alumni

CIBER, INC., New York, New York

Project and Field Manager, 1995 - 1998

Managed AIG's Account Activity, Domestic Brokerage Accounting and On-Line Sales Applications and grew the consulting account

Responsible for Reporting & Performance issues and escalations

Grew and managed the relationship of Ciber-consulting colleagues on our AIG Account to $1MM

CS FIRST BOSTON, New York, New York

Senior Programmer Analyst, 1993 - 1995

Managed and redesigned the Legal Compliance System and Project Accounting Control Environment Application and provided support for reporting issues

ADDITIONAL EXPERIENCE

SHEARSON LEHMAN, New York, New York

Programmer Analyst, 1990 – 1993

• Converted the Smith-Barney Tax Database to Shearson’s Monthly Trades & Distribution Systems

• Contributed to the design, code and implement the Original-Issue Discount Securities System

THE EQUITABLE FINANCIAL COMPANIES, New York, New York

Programmer, 1988 – 1990

• Converted 1099 Application from WANG to IBM

• Helped design, code and implement the 1099 Correction System

EDUCATION

DIGITAL CONSULTING INSTITUTE eUNIVERSITY

PROFESSIONAL CERTIFICATION IN IMPLEMENTING ENTERPRISE ARCHITECTURE

COLUMBIA UNIVERSITY, Professional Certification in Computing

New York, New York

THE COLLEGE OF MOUNT ST. VINCENT, B.A. Economics

Riverdale, New York

FOREIGN LANGUAGE

Fluent in Spanish

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