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Customer Service Manager

United States
August 18, 2012

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*** **** ******* ******

Covina, CA 91723

626-***-**** (after 5:00 p.m.)

626-***-**** (cell any time)




Proven experience in all phases of product distribution, including, warehouse operations, transportation and logistics. Proven capabilities implementing cost control / management programs, concurrent with the development of quality systems designed to improve accuracy and improve customer service initiatives. Established and initiated training procedures to improve management skills, accuracy and employee morale. Also, introduced RF and computerized tracking programs designed to monitor delivery, quality and warehouse operations. Documented success in cost management, customer service, quality, and productivity, with demonstrated abilities to enhance bottom line results.


Supply Chain Management with 20 years plus of experience and continual training. Thoroughly experienced in Distribution Import/Export, Quality Assurance, Manufacturing, Customer Service and their flow.


• Distribution

• Logistics

• Shipping/Receiving

• Tariffs/Freight Classifications

• Harmonized, SACC Codes

• Import/Export

• Cost Reduction

• ISO 9000

• Inventory Control

• Inventory Classification

• Inventory Accuracy

• Inventory Analysis

• Hazardous Material Certified (HazMat)

• Statistical Process Control (SPC)

• Material Requirement Planning (MAP)

• Manufacturing Resources Planning (MRPII)

• Just in Time (JIT)

• Total Quality Management (TQM)

• RF / Barcode

• Productivity Measurements & Improvement

• Materials Management

• Performance Measurements Internal/External

• Employee Involvement

• Customer Relations

• Bilingual (Spanish)

• Perfect Attendance


Distribution Management

• Successfully managed $4.2 million budget for warehouse operations

• Instituted FIFO, Real Time Management System in warehouse

• Developed measurement procedures for entire warehouse operations

• Instituted work instructions for all warehouse operations (ISO 9000)

• Instituted productivity standards for warehouse operation

• Instituted an Export Management System


• Increased and maintained 99.9% inventory accuracy throughout year $43.5 million inventory

• Administered forklift training and licensing for entire division Certified “train the trainer”

• Presently serving my 4th term on continuous improvement committee and 5th term on safety committee

David A. Aguirre______________________________________________ __________________________ ________Page 2


2006 – 2012 Distribution Center Manger, Targus Inc. Anaheim California

• Coordinated operations of Distribution facility, generating $500M in annual sales

• Managed staff of 71with 4 Supervisors in a day to day operation

• Developed and implemented training programs and conducted safety presentations, to improve quality, productivity, and increase employee morale, as well as develop our Supervisor’s interpersonal skills

• Was able to cut department OT by 25% while improving productivity by 40%

• Instituted tracking metrics to assess department objectives and goals are met

• Identified and implemented cost control measures to reduce Workmen’s comp injuries by 50%, injuries from the previous year. This was attained by heading and implementing 5S and department safety committee that involved direct employee participation and evolvement

• Management in a Global environment

• RFID implementation ONENECK / BAAN

• Responsible for maintance of the facility and proper operation of warehouse equipment

• Performance and productivity, continuous improvement

• Able to handle pressure, and trouble shoot situations that jeopardize on time deliveries to customers

• Forecast workload and schedule crews to ensure maximum efficiency lowering temp labor cost by 15%

• Insured that proper inventory procedures are followed, monitor and verified accuracy of time and attendance reports

2000 – 2006 Distribution Center Manager, Memorex Products, Inc. Ontario California

• Supervise a staff of 53 in day to day operations

• Responsible for all warehouse activities

• Accountable for 24 hour customer service levels

• Accountable for all Flash Media products in U.S $127 Million in shipping

• Project Manager for RF barcode implementation and maintenance

• Key user for JD Edwards XE and train the trainer

• Key user for People Soft Enterprise One and train the trainer

• Training, Improvement process, Continuous improvement

• Evaluations, Salary planning, Budget

• Transportation management

• Strategic planning

• Storage layout by pcat / sales

• RFID implementation

• Performance and productivity improvement

• Profit / loss statements

• Quality assurance AQL 2.0

• Inventory control 99.9% accuracy level

• Process controls

• Procedures and policies enhancements

• Team-building

• Problem-solving and decision-making

• Employee evaluation and performance reviews

• Assisting in preparation of annual budget

• Security and liability

• Contracts review and approval

• Safety / Employee incentive programs

• Payroll

David A. Aguirre______________________________________________________________________________ ______Page 3

1995 – Dec/99 Distribution Manager, Magellan Satellite Access Technology: San Dimas, California

• Supervise a Staff of 17 in day to day operations

• Responsible for all Inventories WIP, Q/A, Assembly, Warehouse

• Accountable for Inventory Accuracy and Levels

• Responsible for all Inbound/Outbound Freight and Material

• Responsible for all Domestic and International Shipment as well as all Associated Documentation

• Maintained Rates and Classification including Harmonized Codes for all Finished Goods

• Manage and Measure Daily Operation

1992 - 1995 Quality Control Manager, Kolcraft Enterprises Inc.: Montebello, California

• Responsible for all Inspection incoming and outgoing to specifications

• In-process Controls

• Supervised Manufacturing and Assembly Line – Staff of 15 –25

• Audits

• Cycle counts

• Responsible for the Quality of Products in accordance to J.P.M.A. and ASTM for Government Standards

• Incoming Receiving Inspection

1988 – 1992 Assistant Manager, Kelly Paper Company Wholesale & Retail: Los Angeles, California

• Customer Service (Public Relations)

• Supervise Crew of 4

• Inventory Control

• Shipping, Drop Ships

• Overseeing Operations, Employee Evaluations

• Running Back-up System and Reporting Data of Operations

1983 – 1988 Distribution Shipping/Receiving Supervisor, North Supply Co., Dayton, New Jersey

• Incoming and Outgoing Freight

• Rewarehousing

• Data Entry

• Time Cards

• Transloading

• Inventory Control


California State University Los Angeles California 1981 – 1983

Mt. San Antonio College, Walnut, California 1980 – 1982 (General requirements)

California State University Fullerton 1997 – 2001 (APICS Related Courses)

American Management Association (AMA) Seminars – Continuing Education

Fred Pryor Seminars – Continuing Education

Rockhurst University Continuing Education Center

Law Room Compliance Program (Prevention of harassment – Discrimination – Retaliation)

Forshift Tandata System

MAPICS XA Quick Receiver/Log Pro


JD Edwards XE One World

People Soft Enterprise One

RF Smart barcode system

RFID training & implementation

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