Customer Service Real Estate

GARY LIGHTFOOT

**** *. ******** ******

CHICAGO, ILLINOIS 60619

773-***-**** cell e-mail o01t8h@r.postjobfree.com

CAREER OBJECTIVE

Employment with an organization willing to exploit and reward my energies and efforts

EDUCATION

PRUDENTIAL PARTNERS PRE-LICENSING COURSE 2000

COOKING AND HOSPITALITY INSTITUTE OF CHICAGO 1991

Bar and Beverage Management

ROOSEVELT UNIVERSITY, CHICAGO, ILLINOIS 1982

Accounting Major/ Spanish Minor

PROFESSIONAL EXPERIENCE

11/2008- PRESENT

CHICAGO RESTAURANT PARTNERS

BANQUET CAPTAIN

Ensuring the continual flow of service in a multitude of banquet halls, floor set-ups, and impromptu situations to major conventions. Supervision of up to 200 servers at any particular time in one of the largest convention centers in the world.

12/2002- 11/2008

HYATT REGENCY MCCORMICK PLACE, CHICAGO, ILLINOIS

ON CALL-BARTENDER 12/02- 05/05

REGENCY CLUB CONCIERGE 03/03- 05/06

BARTENDER 05/06-11/2008

Provided a vast amount of drink options to guest while delivering the highest level of customer satisfaction. As a concierge in the Regency club also provided all the amenities deserving of a 4 star hotel including express check out service, reservations, direction, car arrangements, etc..

4/2002- 10/2006

PROSPECT EQUITIES INC., ORLAND PARK, ILLINOIS

REALTOR

Servicing Real Estate Clientele in the purchase and or sale of property with an emphasis on residential buyers.

11/1991- Present

REDD-LIGHT CATERING, CHICAGO, ILLINOIS

CHEF-OWNER (private caterer)

Provided an array of cuisine and professional services, to include menu, event planning. Supervised wait staff (when utilized).

4/2000- 1/2001

STANDARD CLUB, CHICAGO, ILLINOIS

BANQUET SUPERVISOR

Effectively supervised staff of 30 waiters. Maintained continuity and levels of service required for fine dining. Monitored set-up/execution of varied functions.

10/1994- 2/2000

UNITED STATES POSTAL SERVICE, CALUMET CITY, ILLINOIS

LETTER CARRIER

Responsible for the distribution and delivery of mailed items of all varieties while maintaining top levels of customer service.

8/1992- 10/1994

DAYS INN HOTEL LAKE SHORE DRIVE, CHICAGO, ILLINOIS

RESTAURANT SUPERVISOR 01/94-10/94

BANQUET COOK 03/93-12/93

BARTENDER 08/92-10/94

Duties included scheduling, training, disciplinary actions, reconciling various reports and other misc. duties. As a bartender, filled in for the vacationing bartenders as well as performed various banquet functions. Also worked in various banquet functions as a cook during Sunday Brunch.

5/1987- 3/1991

BUDGET RENT A CAR, O’HARE AIRPORT, CHICAGO, ILLINOIS

LEAD CUSTOMER SERVICE AGENT 05/90-03/91

RENTAL AGENT 05/87-05/90

Analyzed and processed customer car rental needs, investigated and resolved complaints, inquiries, rate entry, cash handling and daily reconciliation.

6/1983- 06/1989

ILLINOIS ARMY NATIONAL GUARD, CHICAGO, ILLINOIS

OPERATIONS SERGEANT

Responsible for coordinating message center during annual Brigade training, maintained radio communications for Battalion Headquarters, as well as tracked movement in combat exercises.

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