Customer Service Sales

Wareesha Ahmed

**** ******** **** *******, ** 647-***-**** ********.*****@*******.***

Career Goal: Customer Service Supervisor/ Sales Rep/ Student Mentor

Dedicated Honors student in High school with two years of hand on experience in sales and customer service related jobs. Specializes in developing sales strategies, providing exceptional customer service and controls that significantly improve company’s profitability. Possess charismatic oral and written communication skills (English, French, and Urdu) which have been demonstrated both at an academic level and in a working environment. Conversant with most productive applications of Microsoft Office (Word, Publisher, PowerPoint, Outlook, Excel), Prezi and Internet.

Education and Skills

Sir Wilfred Laurier Collegiate Institute Toronto, Ontario

Expected Completion in June 2013

Skills:

Ability to negotiate intricate problems and come up with unique solutions in different business scenarios.

My strong analytical skills induced the previous employers to enrich my job responsibilities by providing access to other cardinal matters such as the employee scheduling and dealing with customer/supplier needs.

Independent and self starter and ability to deliver with minimal supervision.

Exhibited teamwork and leadership skills on several occasions; most notably, nominated as E-Business head by ‘Drapes 4 u” to lead a diverse group of new employees for their new sales campaign.

Diligent, trust worthy and ethical, dedicated to achieve results and desire to excel in required tasks.

Experience

DRAPES 4 YOU TORONTO, ON

Customer Service/ Sales Representative 8/2011 to Present

Assisting and advising customers on selection of drapes and other home interior accessories. Responsibilities also include verification of cash daily to identify losses and prepare sales and deposit reports for accurate monthly reporting. Making cardinal decisions regarding orders and design needed.

Key results:

• Solidified a loyal customer base and build rapport through exceptional customer service and by providing each customer with personal attention, ensuring a great shopping experience

• Successfully toiled and improved sales by 30% through an aggressive sales strategy and proactively reaching prospective clients.

• Charted operational performance by conducting an in-depth valuation analysis on designs which are in vague.

• Proven record of increasing sales by 8%to 10% of lagging and seasonal items with regards to their elasticity of demand

• Organized and lead the team of sales associates by conducting weekly meetings to evaluate key indicators, including sales milestones, projections, and emerging opportunities based on competitive analysis.

VALLEY PARK MIDDLE SCHOOL TORONTO, ON

Customer Service Associate, 2/2010 to 7/2011

Main responsibilities involved handling cash, restocking inventory, preparing food and other general works on school’s cafeteria.

Key Results:

• Demonstrated extraordinary and consistent multi tasking skills by simultaneously taking and preparing orders, and cashing customers in fast paced environment.

• Provided polite and attentive customer service while assisting back-grill team to lower the average order time per customer by 15%.

• Balanced cash at my register daily with 98% of accuracy in the last two years, resulting in enhance operational efficiency.

PRIVATE TUTIONS TORONTO, ON

Peer Mentor and Baby Sitter, 3/2011 to 5/2012

Conducted ‘One on One’ and ‘Group’ teaching sessions with students to tune their analytical and brainstorming skills in order to grasp the intricate methods of problem solving. Also accountable for keeping a clean and safe environment for children comes to babysitting.

Key results:

• Successfully taught students to solve their homework problems in logical manner.

• Received positive feedback and referrals from each student resulted in 10 more siblings assigned by their parents.

• Facilitated homework material to students and motivated them to go beyond their capabilities to achieve flying colours in exams.

Volunteer Experience

Morningside Public Library

• Collaborated with ‘Pathways To Education’ to tutor and counsel students with different aptitudes.

• Participated in program aims to significantly reduce the high school dropout rate and increase the chances of local youth completing post-secondary education.

Scarborough Village Festival

• Collected funds for improving literacy and sanitation conditions in developing nations.

• Manage participant data accurately and interact with the public to maintain positive image of Scarborough’s community.

Habitat For Humanity

• Various activities including cleaning, lifting heavy equipments, cash handling and assisting customers.

• Coordinated council activities to meet objectives within time constraints and raise awareness among the donors.

President of Pakistan Relief Fund

• Organized and participated in different charity events in collaboration with Pakistan’s Student Association (PSA) to raise money for Pakistan's Flood victims. Collected approximately 50,000 rupees worth of relief good

AWARDS AND ACCOMPLISHMENTS

• Honor Roll Award (Sir Wilfred Laurier C.I, 2011)

• “Stop and Think” award (Graduation, grade 8 at Galloway Rd public school, 2008)

• “Creative Designer” award from Neal’s Chitin (Graduation Galloway Rd public school, 2008)

• Citizenship award (grade 6 Valley Park Middle school, 2005 – 2006)

• 1st Position in Relay Race 2011.

• Winner in double interschool Table Tennis Championship in 2010.

• Lead the winning soccer and cricket team interschool teams in 2008.

Average 85% plus on all group assignments and presentations.

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