customer service / receptionist
Resume:
ELIZABETH TOVAR
************@*****.***
CAREER SUMMARY
An experienced Administrative Professional with 20 years experience in the healthcare industry. Coordinated documentation for research studies and provided research staff with status information. Detailed, accurate, and committed to quality. Enjoy interaction with patients, physicians, and staff.
PROFESSIONAL EXPERIENCE
RUSH UNIVERSITY MEDICAL CENTER, Chicago, Illinois 1997 – 2011
A nonprofit, academic medical center that encompasses a 613-bed hospital serving adults and children, the 61-bed Johnston R. Bowman Health Center and Rush University.
Research Secretarial Coordinator, Institutional Review Board, 2003 – 2007
• Ran Monthly Reports Using the Click Commerce System to track submissions.
• Assisted Rush staff to navigate through online system: to submit queries for their studies.
• Loaded studies in the portal.
• Screened documents for the completeness of signatures.
• Updated research staff with status information pertaining to their specific research documents.
• Processed IRB documents, i.e. send to members for review and release approvals.
• Used several databases to keep track of documents.
• Prepared materials for the Institutional Review Board meetings.
• Coordinated the office supplies to maintain adequate supply for daily operations.
• Telephoned Coordinator, Mail Run; Picked up checks.
Secretary/Receptionist, Preventive Medicine Department, 1997 – 2003
• Greeted patients, provide transportation reimbursement and notify staff of patient arrival.
• Pulled charts for lab reports, and forward to appropriate staff for further processing.
• Processed travel arrangements with careful attention to details.
• Made arrangements for conference room usage for meetings.
MARKET USA, Des Plaines, Illinois 1995 – 1996
Licensed Health & Life Insurance Agent
• Telephone sales of Accidental Death Insurance Policies.
CHICAGO INDEPENDENT PHYSICIANS GROUP, North Field, Illinois 1994 – 1995
Receptionist
• Maintained files, for claims submitted.
• Data Entry with internal computer system.
• Provided light typing and filing, Answered phones for the clinic.
Elizabeth Tovar Page Two
ERIE FAMILY HEALTH CENTER, Chicago, Illinois 1991 – 1994
Receptionist
• Entered patient registration with internal computer system.
• Made appointments with Triage patients to come in for emergency visits.
• Provided clerical duties in medical records department, pulled charts for clinic visits, filing, copying and released medical records.
EDUCATION
School at Work Program, Becoming a Healthcare Professional
Rush University, Chicago, Illinois, 2007
High School Diploma Equivalency
College of Office Technology, Chicago, Illinois
COMPUTER SKILLS/PROFESSIONAL SKILLS
IBM Personal Computer using DOS, WordPerfect 5.0 & 6.0
Lotus 1-2-3
Microsoft Office Suite
Rush Research Portal (Click Commerce)
Typing: 45 WPM
Bilingual in Spanish
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