Customer Service Human Resources
Resume:
Morgan Dearing
**** ***** ***** ******* *****
Austin, Texas 78748
********.**@*****.***
Business Management Professional
Summary of Qualifications:
• Proficient with coordinating, managing and organizing to reach short deadlines.
• Experienced customer service and supplier relations.
• Result Oriented
• Knowledge of Data Entry and Processing
• Very skilled in Word, Power Point, Access, Excel, and Inflow Software.
• Self-Starter who takes initiative, and possess good researching abilities
• Pro-Active leader and communicator, paying attention to detail
• Extrovert, good work ethics, and enjoys working in a fast paced environment.
• Ability to wear many hats and multi-task
• Knowledge of Business Mangement, HR, and Project Management.
Education: Business Administration Management, Emphasis Human Resources Aug. 2010
Texas State University - San Marcos, TX
Relevant Course Work: Management, Business Law, and Organizational Behavior
Human Resources, International Law, HR Internship
Work Experience
Executive Administrative Assistant Jan. 2012- Present
Realtex Development
• Perform general clerical duties including, but not limited to: photocopying, researching, labeling, composing, delivering, faxing, emailing, mailing, and filing documents.
• Setup and coordinate staff meetings, conferences, and arrange all hotel, flight, and car rental and food arrangements on a monthly basis.
• Successfully gather, create, and enter data from reports on a weekly and monthly basis from 26 properties in 3 different states such as, the weekly occupancy report, monthly market survey’s, Rent Roll and USR, Fair Housing letters, and Executive Summaries.
• Directly responsible for collecting and reviewing for accuracy all new hire packets from the property Managers.
• Effectively diffuse and control residential complaints using the highest level of customer care and satisfaction while emailing a detailed straightforward message with proper subject and contact information.
• Properly filing and consulting with daily property incident reports making sure that proper risk and safety protocol is being consistently administered from management.
• Directly responsible for collecting, tracking and verifying all Realtex Housing Management payroll documentation.
• Recruiting by posting job position openings within the company, collecting and previewing applicant resumes’ grading each from best to least admirable according to position. Setting up the interviews face-to-face and sending out appreciation letters to candidates that did not meet the hiring criteria.
Office Manager/ Project Manager/ Buyer November 2010-Jan. 2012
4DSP,LLC.
• Responsible for managing the office’s day-to-day logistics and Projects.
• Assistant to CEO/ Owner
• Accurately coordinate and manage multiple projects and assemblies for national and international customers.
• Helped implement and maintain the office’s inventory system to organize hundreds of parts and streamline the process of data entry into Inventory.
• Work closely with the Sales Assistant and Testing Engineer to coordinate shipments, and work on special board customizations upon customer request.
• Order and assess the Bill of Materials for assemblies to reach a target deadline, being conscientious of all costs.
• Manage Supplier relations both nationally and internationally.
• Shipping and Receiving
• Perform cost analysis spread sheets and reporting.
• Create and approve purchase orders and send invoices.
• Event coordinating of office parties, office move, and customer meetings and visits.
• Actively in charge of all office duties such as maintenance request, ordering office supplies, writing job duties for our testing engineer, mailing business documents, filing invoice paperwork, and answering phones to provide customer service.
• Writing office procedures and job duties.
• Responsible for accounts payable, sales and use tax, unemployment taxes.
• Perform all Human Resource functions including interviewing, I-9 verification, W-4, New hire paper work/ reporting, orientation and recruiting.
• Other duties and special projects as assigned and needed.
Human Resources Coordinator Internship Jan. 2010- May 2010
Texas State University, San Marcos, TX
• Gained experience with coordinating and organizing programs, fairs, and work shops
• Assisted the Coordinator with day-to-day issues, making power points, writing articles, assist with marketing the programs, and research work life issues for new work shops.
• Assisted HR with new hire orientation and Texas State staff work shops
• Personal responsibilities consisted of managing the perks program by seeking out new and old vendors, reporting the data into an excel spread sheet and filing signed documents.
• Successfully created a new Work Life Home page, and expressed ideas on how to market the new EAP Program to the staff of Texas State.
Data Entry Clerk/ Office Assistant May2008-Aug. 2008
TEI Staffing, Lake Jackson, TX
• Duties included performing a variety of data entry duties such as, review and enter all data from reports into excel or a specialized computer program. Take inventory of all past data and organize the files.
• Executed office assistant duties, such as, answer phones, file, make copies, organize, and assist customers
• Other duties included working closely with the office accountant.
Activities
Active member of Society of Human Resources Management
Participated in many volunteer activities: Aided Camco with their on campus bone marrow drive and Student Health Fair. Took part in two mission trips that involved helping others in need. Assisted M.A.D by teaching elementary students.
Future interests are obtaining a graduate degree, traveling, and seeking more volunteer activities.
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