Customer Service Sales

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Frederick Rue, Sr.

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***** ******** ****, ******* *******, OH 44146

Home 440-***-****, Cellular 216-***-****, Mrfrederickruesr@hotmail

Employment Objective

To secure a challenging position in today's workforce that will allow me to utilize my scholastic ability as well as work experiences to meet employer’s needs and goals. Also be warranted with the opportunity for work place advancement to help achieve some of my family’s personal goals.

Personal Statement

Motivated individual with demonstrated proficiency in listening to clients needs, and formulating the tactical action plan to achieve results. Constantly explores opportunities to further elevate customer loyalty and boost revenues. Known for honesty, integrity and a genuine passion for achieving goals for self and others. Superior interpersonal dynamics interface seamlessly with others from all levels, backgrounds and cultures. Respected for maintaining a professional and positive demeanor, regardless of the situation.

Education University of Phoenix

Information Technology

Completed 24 Credit Hours towards degree

Bryant & Stratton Technical College

Electronics Engineering

Completed 24 credit hours

Summary of Skills * Customer Service and Relationship Management * Administrative Support * Accounts Receivable and Billing * Editing and Proofreading * Typing / Data Entry / 10-Key Calculator * Funds Disbursement / Job Costing * Knowledge of Office Equipment (Copier/Fax) * Automated Payroll * Technical & Mechanical * Distribution & Transportation

Computer Skills * SAP Sales & Distribution* Lotus * Windows * Lotus Notes * Microsoft Office Word / PowerPoint / Excel *Access* Outlook* Paradox * Adobe Writer *Adobe Reader* Word Perfect

Experience BASF via Managed Staffing Agency, Beachwood, OH 2009 to 2010

Customer Care Specialist

Hands on experience using SAP Sale, Distribution & Logistic module to create sales orders, issue credits and debits, and to update master data for customers.* Worked on development team testing system functions* Go-Live Lead Support*Reviewed documents, such as production schedules* Maintained files, such as maintenance records, bills of lading * Completed status reports, such as production progress, customer information, and materials inventory* Communicated with customers daily* Committed to the assistance and support of others while maintaining a cheerful and helpful attitude* Provided superior customer service and work quality while demonstrating attention to detail, flexibility and innovation in resolving problems.

Experience Continued

ViaQuest Behavior Health, Twinsburg, OH 2008 to 2008

Support Services Specialist

Provide direct services and supports to the consumer * Assist consumer in maintaining a clean, safe living environment * Assist consumer with meal preparation * Implement and document all consumer behavior management plans* complete monthly and annual assessments for consumers * Assure the appearance of the consumer is clean and neat * Provide consumer with daily needed healthcare * Assist with and handle medications * Assure consumer's nutritional needs are met

Nestle USA, Solon, OH 2006 to 2008

Account Order Coordinator

Hands on experience using SAP Sale, Distribution & Logistic module to create purchase orders, enter orders, create invoices, issue credits and debits, and to update master data for customers.* Reviewed documents, such as production schedules, and specifications to obtain information, such as materials, priorities, and personnel requirements* Maintained files, such as maintenance records, bills of lading, and cost reports* Completed status reports, such as production progress, customer information, and materials inventory* Communicated with customers daily* Committed to the assistance and support of others while maintaining a cheerful and helpful attitude* Built rapport with customers through effective and precise communication* Build rapport and trust quickly with clients and colleagues* Assisted customers with inquiries and provided all pertinent information* Responded to inbound customer inquiries regarding claim procedures* Provided superior customer service and work quality while demonstrating attention to detail, flexibility and innovation in resolving problems. Possess effective communications skills, and work well with others at all levels* Handled customer inquiries and complaints

Tremco Inc, Beachwood, OH 2002 to 2006

Service Support Administrator

Hands on experience using SAP R/3 to achieve various tasks such as prevailing wage lookup, expense report data entry, labor credits / adjustments & job expenses reclassification* Assisted with the implementation and go-live of SAP*Verify attendance, hours worked, and pay adjustments and posted information onto designated records for field technicians* Assist field reps, sales reps and divisional offices with order material / clothing / equipment orders* Perform various clerical and administrative duties for field resource management, including typing, filing, faxing, and answering phones* Demonstrate ability to prioritize multiple tasks, meet deadlines, work in fast-paced, high-pressured positions and provide quality service* Debited and credits accounts* Complied with federal, state, and company policies, procedures, and regulations* Administered various accounting functions, including billing, payroll for approx. 85 field technicians, accounts receivable, bank reconciliation, job costing, contracts, lien releases, customer service and financial statements* Accurately processed and invoiced orders to customers* Prepared, coded, and authorized approx. 85 field technicians expense reports* Entered purchase orders to be forwarded for payment processing* Handled all aspects of customer relations including, order entry, customer support, problem identification, resolution, invoicing, collections, and overall customer satisfaction* Handled incoming and outgoing customer calls, and made payment arrangements for current, past due, and collection accounts for external customers* Performed labor job costing

Experience Continued

R & M Electric, Solon, OH 2001 to 2002

Electrician Apprentice

Installed all security, fire, telephone, HVAC, and other systems that require electrical power and/or wiring* Installed new wiring and services in homes and commercial businesses* Installed power and lighting circuits* Installed required modifications in accordance to FAA specifications* Measured, cut, and installed wires and cables* Worked with a licensed contractor; performed customer service calls, and installed all electrical

Charter One Credit Corp, Cleveland, Ohio 1996 to 2000

Lead Management Specialist

Obtain leads for mortgage loans from various sources, distributed leads to loan officers for follow up* Verified and examined information and accuracy of loan application and closing documents* Contacted customer by mail, telephone, and in person concerning acceptance and rejection of application

References are available on request.

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