Operations Manager

PROFESSIONAL PROFILE

A dedicated and driven professional with extensive experience gained in the UK Waste & Recycling sector, working in a number of senior roles. Consistently demonstrates the ability to drive staff performance to ensure the achievement of strict, predefined customer and company objectives. Maintains excellent organizational abilities with the knowledge necessary to coordinate all work activities within high-pressure work environments. Possesses excellent business communication skills and can consult authoritatively with partners, clients and the public.

EDUCATION

Certificate: Professional Competence National Road Haulage

NVQ Levels 1 & 2: Business Administration

City & Guilds: Industrial and Environmental Studies, Industrial Skills and Practices, Construction Technology and Science Communication Studies, Communication Studies, Carpentry and Joinery, Advanced Craft

Certifications: CSEs (high school certificate equivalent)

PROFESSIONAL TRAINING

• Traffic Office 2, Effective Supervision Workshop, H&S Workshop for Managers, People Values & Diversity Training, ADR Training, Investigation & Disciplinary Procedure, First Aid, Fire Marshall

I.T. SKILLS

• Word, Excel, Access, Internet & email

CAREER SUMMARY

1993-Date BIFFA Waste Services (UK), Operations Manager

• Demonstrating excellent leadership skills within a number of key roles in the company, including Contract Manager, Traffic Controller, Site Manager and Operations Manager

• Coordinating all waste collection operations including the logistics of waste management and the management of a fleet of commercial waste vehicles

• Applying advanced organizational skills in the coordination of the daily activities of all staff, including drivers and internal depot employees

• Maintaining escalated responsibility for client and partner relationships, as a key point of contact for the district council, commercial customers and the general public

• Working in accordance with the unique waste requirements of the client-base, with responsibility for organizing waste removal at customer sites

• Utilizing strong financial skills in the professional preparation of monthly and quarterly statements

• Driving levels of profit within the company through the innovation of revenue generating initiatives and the efficient management of costs

• Managing Health & Safety initiatives, including first aid and Fire Marshall tasks as and when required

• Working successfully across a number of different sites, including the Forest of Dean, Pontypool Depot, Cardiff Transfer Station and Cardiff Recycling & Waste Depot

1989-1992 AJ Carroll (UK), Carpenter & Joiner

• Managing all activities within the workshop to ensure a quality, productive service was maintained

1983-1989 Torfaen Joinery (UK), Work Shop Manager

• Driving the standards of internal staff to ensure all projects were completed to the highest professional level

1982-1983 AJ Carroll (UK), Trainee Carpenter & Joiner

PERSONAL DETAILS

Drive: Full/Clean

Interests Include: Mountain Biking & Hiking

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