Customer Service Manager

Marcus G. Hanslip

**** ****** *****: 561-***-****

Marietta, Ga 30008 Email:**********@*****.***

OBJECTIVE

To secure a position in a highly competitive industry that offers both a challenge and good opportunity for growth. Maximize my multi-layer of management skills, quality assurance, and successful track record for customer service at a diverse and fast paced environment.

SUMMARY OF QUALIFICATIONS

Hands on professional, result-oriented, and very assertive in establishing immediate rapport and communication links with all project team members in both supervisory and/or support staff roles. Strong leadership skills, with the ability to plan and lead project teams to achieve the highest quality in production with timely results within the context of project management and its initiatives. Self motivated and accustomed to working independently with the ability to think quickly while providing good customer service.

WORK EXPERIENCE

Aspen Square Management 2011 to Present

Property Management Company

Property Foreman

•The general appearance and maintenance of the community

• Supervision of the maintenance staff

• Ensuring the property’s efficient operation on a day-to-day basis

Building Maintenance Technician

•General and preventative maintenance of both the building’s interior and exterior (including HVAC troubleshooting, plumbing, electrical repairs/installation, appliance repairs, and carpentry work).

•Average 2-6 work-order completion per day.

Home Depot, Atlanta, GA 2008 to 2011

Retail Home Improvement

Freight Team Associate (PT)

•Over-night stocking.

•Forklift, standup forklift, order picker, and reach-truck licensed operator.

Condominium Concepts, Atlanta, GA 2010 to 2011

Property Management Company

Maintenance Technician

•General and preventative maintenance i.e. hvac, plumbing, electrical repairs/installation, appliance repairs, and carpentry work.

•Average 5-10 work-order completion daily.

Wood Partners LLC, Atlanta, GA 2004-08

Real Estate Developer

Field Operations Manager

•Managed day to day operations of both building and unit acceptance from General Contractor (turn-key multifamily home projects).

•Scheduled and processed condo units’ certificate of occupancy with the counties Building Inspector and Fire Marshall, maintain cost records on labor work performed, and material purchase orders.

•Responsible for inventory analysis which included ordering and scheduling of appliances, cabinets, flooring, raw and finished material, etc. for condo unit completion.

•Provided monthly spreadsheets of project updates, labor team cost/budget, building turnover schedules, and floor by floor condo unit completions.

Quality Control Supervisor

•Managed and supervised a 5-10 man skilled labor crew to complete both general and final condo unit punch list once accepted from GC along with Homeowner generated punch lists prior to closing.

•Ensured sale worthiness of all condo units to enforce conformity of buyer’s specifications along with the buildings common areas.

•Supervised and scheduled work performed by subcontractors during pre and post closing on each project.

Warranty Coordinator/Tech

• Liaison on all projects with Property Manager, Concierge, Building Engineer, and Sub- Contractors, to thoroughly resolve any Homeowner issues related to there new home thru the Developers “Limited Home Warranty” and customer service program.

•Duties included unit and common area assessments throughout the project reported by the Property Manager and/ or the Homeowner which followed immediate corrective actions.

•Maintained comprehensive and accurate records of all Homeowner service request, and work orders.

•Assisted on the preparation and revision of the Builders official Warranty Manual policies, procedures, and general information provided to the Homeowner at closing.

SKILLS

•Proficient in Microsoft Office (Excel, Word, Outlook, and PowerPoint), Timberline, and AutoCAD 05.

•Forklift, Standup Forklift, Order Picker, and Reach Truck Licensed Operator.

EDUCATION

•Course in EPA Certification, ESCO Institute, Atlanta Ga. 2011

•Course in CPO Certification, Original Seven Inc., Atlanta, Ga. 2010

•Courses in Construction Management, Construction Estimating Institute, Atlanta, GA 2007

•Courses in Mold Remediation and Indoor Air Quality, S.E.M.I., Panama City, FL 2005

•B.A. Degree, Graphic Design, Florida A&M University, Tallahassee, FL 2001

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