Administrative Assistant
Resume:
WENDIE MARTINEZ
Boynton Beach, Florida 33436
561-***-**** E-mail: *******@*****.***
• ADMINISTRATIVE ASSISTANT • ASSISTANT PROJECT MANAGER •
• CLIENT RELATIONS •
More than 13 years of multifaceted experience performing administrative functions to support daily operations, as well as enhance efficiency and accuracy of workflow. Extensive experience and direct contact with clients, subcontractors, engineers, vendors and accountants, to facilitate procedures, resolve problems and enhance customer service. Full responsibility for overseeing various aspects of major construction projects, including tracking construction drawings, A1A documents, preparation of bids, project budgets, materials purchasing and vendor relations.
Excellent communication and interpersonal skills, with experience in organizing and implementing arrangements to satisfy customer needs. Diversified background includes the Construction Industry, Home Services, Financial Planning and the Fashion Industry. Demonstrated capability to function in fast-paced, high-volume environment and work independently or as part of a team effort. Detail-oriented and ability to take charge of special projects to completion.
SUMMARY OF QUALIFICATIONS:
• Diversified background in coordinating operations, systems and procedures.
• Broad exposure and capabilities in a variety of related areas, including preparation of correspondence, reports, bids, contracts and various other administrative support functions.
• Adept at organizing and implementing efficient systems and procedures.
• Excellent communication and interpersonal skills.
• Bilingual: Fluent English • Spanish.
• Substantial experience with the resolution of both technical and non-technical problems.
• Strong leadership and decision-making skills.
• Demonstrated ability to quickly learn and grasp new concepts.
• Computer proficient: Windows 98/2000 • MS Office Suite • Excel (both PC and MAC) • Outlook.
EXPERIENCE:
SWEENEY & CONROY, NEW YORK, NY 2008 - 2011
Assistant Project Manager
• Full accountability for overseeing daily work processing to meet construction deadlines, specifications, construction documentation, worker identification, materials purchasing, client, subcontractor and vendor relations.
• Scheduled and attended meetings between Project Manager, Accountants and Engineers.
• Distributed and tracked drawings to Subcontractors and Engineers, as well as prepared invitation of bids, updated AIA documents and monitored conformance with zoning codes.
• Ran background checks on all construction workers and designed spreadsheets to maintain records of all active/inactive employees.
• Obtained drawings from reprographer for copies and edited drawings.
• Oversaw quality of construction materials and workmanship.
• Prepared submittal and transmittals to Architect for approval.
• Assisted Accountant to prepare lien waivers and organize payments for clients and subcontractors.
• Prepared and submitted payroll for more than 50 employees.
TIAA-CREF, NEW YORK, NY 2006 – 2008
Marketing Assistant
• Performed diversified administrative support functions for this major Fortune 100 firm and the leading provider of employee 401(k) and retirement plans for people in the academic, research, medical and cultural fields.
• Worked with an implementation team to assist with the installation and launch of a new computer software program to market retirement plans, including collateral materials for ‘Open Plans Solutions.’
• Proofread detailed plan proposals for errors and omissions and oversaw quality control and filed staged micro sites, design logos and print documents.
• Input data for more than 600 academic institutions into the program for UAT testing.
• Led data entry and validation training for more than 6 employees.
W. MARTINEZ - PAGE 2
EXPERIENCE: (CONTINUED)
ARCHITECTURAL SIGNING, NORCROSS, GA 2004 – 2006
Project Manager
• Oversaw complete projects for the production of internal and external signs, from initial proposals to completed projects.
• Coordinated all elements of the project, such as proposals, submittals and production stages, through shipment or installation, including administrative support to facilitate final project completion.
• Ordered materials to fabricate and manufacture signage and followed-up to secure shipments.
• Worked with subcontractors to expedite installation and initiated change orders when necessary.
A-1 NATIONAL HOME SERVICE, ROSWELL, GA 2003 – 2004
Repair Specialist
• Provided high quality customer service for this mechanical contractor, installing and servicing major home appliances.
• Accessed 3 screen system to monitor work orders and customer accounts.
• Dispatched work orders and service calls to field technicians, to ensure timely scheduling.
• Processed and followed-up on questionable or rejected claims, to analyze and resolve the problem.
• Responded to customers’ inquiries, verified information, updated work orders and created a filing system in which jobs were opened, closed, completed or cancelled.
ZAR INDUSTRIES, NEW YORK, NY 2000 – 2001
Administrative Assistant
• Handled multi-line switchboard system for 7 subsidiary companies supplying buttons and trim to the Fashion Industry.
• Provided front desk services to customers and personally escorted visitors to the proper party.
• Created and maintained a detailed filing system, as well as maintained purchase orders and generated daily invoices.
• Ordered office supplies and equipment.
METROPOLITAN TELECOM, NEW YORK, NY 1998 – 2000
Receptionist/Customer Service
• Answered multi-line computerized switchboard and responded to customer problems.
• Logged complaints into an Excel spreadsheet, to monitor business productivity, as well as dispatched complaints to Technicians.
• Initiated and processed conventional and electronic correspondence, to ensure customer goodwill.
• Handled incoming and outgoing mail and ordered office supplies.
• Scheduled appointments, filing, photocopy documents and faxing.
• Maintained accurate log for purchase orders.
• Prepared and processed invoices to customers on a monthly basis.
EDUCATION:
TOURO COLLEGE, BROOKLYN, NY
Associate of Arts Degree Candidate
REFERENCES: Available upon request
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