Customer Service Administrative Assistant

CHERYL A. MARLEY

*** **** ******* ***** ******, Georgia 30115 770-***-**** ******.******@*****.***

SUMMARY

Successful track record of top performance in the areas of Customer Service, Administrative Assistance, Information Technology, Security, Financial Services, Claims Processing, Documentation Management, Public Relations and Implementing Policies and Procedures. Strengths include excellent leadership, analytical and problem solving skills with proven ability to quickly grasp client needs and implement successful strategic plans. Consistently received outstanding performance evaluations in all positions held.

PROFESSIONAL EXPERIENCE

ALLIED BARTON/SECURITY FORCES INC., Atlanta, GA Dec. 2008 – Jan. 2011

Customer Protective Officer

• Operation of security console, monitor surveillance camera, fire control, and alarm panels.

• Provides information and assistance to the public, Keep log of incoming vendors and other outside entities.

• Prepares and submits daily activity reports in accordance with standard operating procedures (SOP) and directives.

• Answered phone lines while receptionist goes to lunch.

• Understands and successfully executes his/hers post orders including the enforcement of client rules and regulations, as well as company policies.

ATT/COMFORCE, Atlanta, GA Jan. 2008 – May 2008

Customer Support

• Consistently excel in customer satisfaction while assisting customers with telecommunication services.

• Dispatch and coordinate technicians on installation and trouble calls.

• Follow-up on projects to ensure timely and efficient servicing of accounts.

• Document accounts for quality control purposes in accordance with established procedures.

SEDGWICK CLAIMS MANAGEMENT SERVICES, Atlanta, GA Feb. 2007 – Oct. 2007

Disability Specialist

• Analyzed, approved and authorized assigned short-term disability claims.

• Determined benefits in accordance with stipulations of Bellsouth disability plan.

• Informed claimants of documentation required to process claims and conditions for completion.

• Excelled in customer service and problem solving regarding all transactions.

• Assisted in training new and inexperienced employees in all phases of their duties.

DISABLED AMERICAN VETERANS, Decatur, GA Jun. 2004 – Feb. 2007

Administrative Assistant II

• Performed accurate processing and maintenance of Veterans’ records and files.

• Ensured accurate analysis of medical data in accordance with V-A guidelines.

• Serviced and maintained administrative services procedures manual.

• Utilized technical expertise to assist in resolving Operating Systems problems.

• Answered multi-line phones, routed mail and prepared monthly statistical reports.

WYNDHAM GARDEN HOTEL, Atlanta, GA May 2000 – Jan. 2004

Accounting/Administrative Assistant

• Processed accounts payable, accounts receivable, billing, cash receipts and financial auditing.

• Prepared invoices, statements and other business documentation.

• Ensured timely and accurate research and reconciliation of all accounts.

AMERICAN EAGLE AIRLINES, St. Croix, Virgin Islands Oct. 1996 - May 2000

Customer Service Representative

• Assisted the public with ticketing, baggage services, ramp services, gates and security services.

• Applied leadership skills while serving as Environmental Coordinator.

EDUCATION/CERTIFICATION AND TECHNICAL SKILLS

Bachelor of Information Technology, with emphasis in Security, American Inter-Continental University, 2005

Certifications in Worldwide of the Caribbean, Kingshill, VI, Computer and Business Skills, 1995

Word, Excel, PowerPoint, Access, ISIS, Peachtree, QuickBooks and Outlook

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