Customer Service Data Entry
Resume:
ADILIA L. FRANCO
MIAMI, FLORIDA 33135
786-***-**** HOME
************@*******.***
********@*******.***
_____________________________________________________________________________________
Objective: To join a solid corporation in a challenging position, where I can contribute with my experience and skills while growing within the company.
Education: Miami Dade College, Miami Florida
Fall term 2009-present
Pursuing an Associate Degree in Business Administration and Management.
Work Experience: Radioshack Corporation, Miami, Florida
07/1997-05/2010 Customer Service/Support Specialist
* Support specialist/Sales Assistant
* Assisting supervisor with management duties
* Inventory supervisor
* Certified with customer service
* Filing daily reports of sales/refunds
* Answering multiple phone lines and faxing documents
* Assist customer with technical support/procedures
* Shipping/Receiving orders from warehouse/stores
* Organize promotional products and merchandise
* Call customers for pick up repairs/special orders
* worked with cash register
05/2007-06/2007 Cardenas Pharmacy and Discount
Customer Service/ Part-Time
* Receiving Rx orders
* Answering telephone line and taking messages
* Organize and stocking products
* Filing Rx orders to daily report folder
05/2008-07/2008 Rene Piedra & Associates, Dental Office, Miami, Florida
Receptionist/ Part- time
* Filing all charts for patients
* Call patients for their next appointment/Follow ups
* Answering multiple phone lines
* Faxing documentations/Doctor Referrals
* Calling insurance agency for patients insurance verification.
* Greeting patients
* Introduce new patients to Doctor.
* Prepare all paper work for new patients and payment options.
* Schedule appointments.
06/1994-08/1994 Kiwanis of Little Havana, Miami, Florida
Summer Job Program/ Receptionist
* Answering multiple phone lines
* Filing documents and folders
* Typing letters and work with computer programs
* Assist the Kiwanis Board with promotional events
* Data Entry
06/1993-08/1993 Saber Inc, Miami, Florida
Summer Job Program/ Receptionist
* Filing Agency documentation and job applications
* Typing cover letters for job candidates
* Answering incoming calls/take messages
* Help job candidates to complete job application
* Organized and supplied front desk
* Assist office staff manager with administrative duties/procedures
* Data Entry.
Computer Skills: Basic knowledge of various software including Windows
XP, Windows Vista, Microsoft Works Word Processor, Microsoft
Internet Explorer, Microsoft Excel, Microsoft Office PowerPoint
Viewer 2003,Outlook.
Other Skills: Fluent in English and Spanish, 60+ wpm typing speed, excellent
Interpersonal and organizational skills, people oriented, considerable
Knowledge of data entry, clerical duties and procedures, ability to express
Ideas clearly and concisely, verbally and in writing, ability to work in a
Teamwork environment, good communication skills, capable of learning
New tasks, Knowledge of customer service and problem
Solving skills, persistent in achieving goals and desire to succeed.
Contact this candidate