CW Resume 8-21-2008

Objective

To use my writing, instructional and user experience design, and usability experience and training to design learning, training, and user interaction experiences with a dynamic company.

Experience

2000-2008 Cox Communications, Inc Atlanta, GA

Manager, Content Development and Standards (2008)

 Managed a team of content developers to deliver training materials in instructor-led classes, web-based training, online simulations, online help systems, and in print.

 Supported IT, HR, eCommerce, Accounting, and other business applications, both at corporate HQ and field sites.

 Defined editing and review processes for all of the applications training and documentation department.

 Developed templates for print, online, and simulation training.

Supervisor, Content Standards and Deployment (2005-2008)

 Led a small team in charge of editing, layout, and formatting technical training in all formats.

 Conducted usability testing on the help design and training content, and implemented improvements identified.

 Managed the department’s Google server to provide searching for all online content.

Senior Technical Writer (2000-2005)

 Administrator for AuthorIT, a single-source content development tool. Maintained templates and backups, and provided training and troubleshooting.

 Maintained the department Intranet site.

 Designed, developed, and tested a new online help interface for a new ERP implementation.

 Provided documentation and other training materials for 10-15 IT applications and programs.

 Worked as the department’s editor.

1998–2000 Internet Security Systems Atlanta, GA

Senior Technical Writer

 Supported RealSecure, one of the primary hacker-prevention applications. Created training manuals and online help systems.

 As the writing department grew, served as technical editor.

1998 Glenayre, Inc Atlanta, GA

Technical Writer

 Two-month contract

 Worked on a team with three other writers and a graphic artist to create installation and support manuals for telephony equipment.

1998 Bellsouth, Inc. Atlanta, GA

Technical Writer

 Six-week contract

 Supported other writers on the team in documenting internal processes and procedures for telephone service delivery and support.

 Contract ended early after my project was canceled soon after it began.

1996-1998 Timecorp, Inc Atlanta, GA

Technical Writer

 Developed context-sensitive online help for a Labor Management System.

 Traveled periodically to client sites to observe and assist in implementation and training.

1996 IBM Atlanta, GA

Technical Writer

 Three-month contract

 Developed internal training materials on how to schedule, set up, and use the other training materials and resources available to IBM employees.

1995 Navision, Inc Atlanta, GA

Technical Writer

 Worked with this small Denmark-based company on their account software.

 Primary task was to take user manuals translated from Danish and rewrite them in a format more accessible to American audiences.

1993-1995 Intergraph Corporation Huntsville, AL

Technical Writer

 Developed printed manuals and online help for a variety of CAD tools, focusing primarily on tools of electrical engineers for building printed circuit boards and multi-chip modules.

 Led an effort to switch from offering only encyclopedic reference manuals to procedure-based training materials.

Education

1986–1991 Auburn University Auburn, AL

 B.A., Journalism

 Minors: Computer Sciences, Physics, Philosophy

2001-2004 Mercer University Macon, GA

 M.S., Technical Communications Management

Completed training at Cooper Interactive on Interactive Design, Visual Design, and Communicating Design.

Interests

Usability, user interaction design, cycling, new technology.

Software

Advanced user of AuthorIT, Camtasia, Microsoft Word, Microsoft Front Page, Dreamweaver, and Enlight Designer (a simulation tool).

Experienced with the rest of Microsoft Office, Flash, CSS, RoboHelp, Photoshop, Fireworks, Oracle Financials, PeopleSoft, and setting up Google search engines.

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