LOUISE WILLIAMSON

**** ******** ****

Joliet, IL 60433

Phone: 815-***-****

Email address: nyvehe@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Dedicated and dependable professional with valuable experience in any customer service-oriented environment. Experience in pricing and contract administration. Team player who will work hard to contribute to the production and success of any organization. Strong work ethic and puts full effort into getting tasks completed correctly and efficiently. Ability to learn quickly and always ready to take on new responsibilities and challenges.

EDUCATION & TRAINING

Joliet Junior College - Current

EMPLOYMENT HISTORY

Accountemps (BP Global)

03/11 to 06/11

Pricing Specialist

Kelly Services (BlueCross BlueShield)

01/09 to 10/09

Staff Assistant

Waste Management National Account

12/00 to 07/08

Contract Administrator/ National Account Specialist

Pricing Analyst/ Billing Representative I

SKILLS SUMMARY

Pricing Specialist

•Analyze data and provide recommendations for pricing strategy

•Coordinated proposal development with the sales team and management

•Pulled extracts out of PROs and verifying prices in SAP

•Monitored and updated commercial price lists as needed

•Performed special cost bids including Product Specification, identifying sources for specified and alternate products

•Responsible for efficiently and accurately pricing National Account bids (that were omitted) requested for prospective and current WM National Account customers

•Work with customer service, sales management and rep agencies to resolve price discrepancies on orders

•Worked with Analysis & Modeling for Profitability (AMP) software application to generate accurate prices for various levels of service

•Created, tracked and analyze pricing model

•Validated sales quotations for accuracy and profitability

•Assisted sales managers with customer pricing proposals

•Worked closely with WM Market Area pricing staff to determine proper and accurate prices according to WM guideline exclusive to each market area

•Completed or assisted with miscellaneous projects as assigned

Contract Administrator

•Coordinated communication and processes/procedures with National Account Manager

•Upload contract and price agreement changes as directed by the various market segment organizations

•Responsible for performing the role of Subject Matter Expert for the “ConTrax” database

•Created and supported PowerPoint presentations for NAM (National Account Manager) and Sales Managers training session

•Uploaded documentation onto database and notified NAM concerning renewal date

•Maintained and managed all aspects of contracts database and led one-on-one training sessions

•Interfaced with multiple internal departments to ensure that the database is improved to meet changing needs of the business

National Account Specialist

•Performed Service Matches and Existing Business Scans to determine current activity and serviceable locations for potential WM National Accounts

•Prepared bids for WM National Accounts within an assigned territory

•Ensured that price/service strategy for targeted accounts was communicated to the market area divisions and that bids were collected and consolidated on a timely basis

•Assisted with implementation and rollout packages in assigned territories

•Supported the needs of National Account Managers for service information and statistics

•Distributed and coordinated implementation packages to applicable internal Districts and Market Areas

Billing Representative I

•Created invoices for corporate and consumer accounts

•Resolved billing claims and disputed invoices by making necessary adjustments

•Managed difficult or emotional customer situations and responded promptly to specific customer needs

•Entered billing information into the system

•Maintained daily, weekly and monthly reporting associated with billing

•Tracked billing documentation and collaborated with customer service to resolve billing issues

•Assembled billing packages daily (spreadsheets, supporting documentation)

•Made sure all billing invoices were accurate

•Solicited customer feedback to improve service

•Provided required customer and internal specific reports

•Monitored and approved payments for service providers

VOLUNTEER & COMMUNITY INVOLVEMENT

Guardian Angel Community Services - Joliet, IL

02/11 to 03/11

Trainee Domestic Violence

Domestic Violence Representative

09/11 to Present

•Offer the community education on domestic violence

•Offer group counseling to empower victims with the ability to make independent decisions

•Maintains a safe environment for the victims and their children

•Provide crisis intervention, risk assessment, safety planning, counseling and referrals to victims of domestic violence

•Inbound/outbound telephone counseling

•Individual counseling

Triumph Community Church - Bolingbrook, IL

01/04 to Present

Women’s Fellowship Leader

•Seek ways to minister and offer leadership to women

•Plan annual conferences, retreats, classes, etc.

•Select study materials for women’s fellowship and Bible study

•Promote unity and create ways to be more constructive in the process of empowering women

•Embrace, educate and encourage women

•Develop and promote programs that minister to women

TECHNOLOGICAL EXPERTISE

Proficient in SAP, Microsoft Office, Lotus software package, AMP, ConTrax, Vantive , MAS software package,

Dunn & Bradstreet and PRO’s.

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