Customer Service High School

Melanie Busby Cotton

***** ******* ******, **********, ** 36522

Cell 251-***-****

E-mail: *******.******@*****.***

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Seeking a flexible position in the capacity of Customer Service, bringing the following experience, skills, and attributes:

Knowledge of Payroll systems, Attendance Tracking, Training and Development, and Performance Appraisals

Extensive experience working in general public and office settings

Experience learning in an on-line setting

Interface well with others at all levels including patrons and professionals

Caring and motivated, with excellent interpersonal communication, customer service and office support skills

Windows 98, Windows XP, Windows Vista, Advanced MS Word, Advanced Excel, MS Publisher, Adobe and Powerpoint

Web Design/Internet/Networking/Troubleshooting skills

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Work Experience

Compensation/Benefits Coordinator ThyssenKrupp Stainless USA 03/08 – 01/2011

• Provide superior Customer Service in a fast-paced greenfield (start-up) project environment

• Implement and Manage complete Team Member benefits package, including vendor selection, plan design, enrollments, self-billing, 401(k), COBRA, FMLA and disability coverage

• Implement Time and Attendance system

• Manage headcount planning for 900+ positions, interfacing with mid and senior level management

• Manage I-9 and required reporting to Federal Government

• Provide extensive HR reporting to internal and external customers

Benefits Administrator Global Tel*Link Corporation 02/06 – 03/08

• Provided excellent Customer Service to all Team Members as it pertained to payroll/benefit questions

• Designed, implemented and maintained a requisition system and database for contract/temporary workers (currently 130+)

• Maintained Applicant Tracking System

• Developed a working relationship and negotiated agreements with national and local staffing agencies to achieve staffing goals

• Processed Time-Off Forms and reconciled balances monthly using Attendance Tracking system

• Assisted in Development and Administration of Corporate Wellness Program

• Maintained monthly, quarterly and annual HR reports

• Handled day-to-day benefits and payroll issues in a confidential manner

• Maintained Petty Cash for the Mobile Headquarters location

• Managed payroll for 300+ employees

• Developed HR Forms (web-ready) and communications using Adobe Professional Edition and MS Publisher

• Designed and Maintained HR site and subsites on the Corporate Intranet using MS Sharepoint

• Coordinated annual company Health Fair, which included 5 work sites across the nation as well as other HR-sponsored and community events

Member Representative McIntosh Chemical FCU 01/05 – 02/06

• Provide outstanding Customer Service to all members

• Responsible for reconciling General Ledger to Cash Account at a local bank

• Performed multifaceted general office support and research

• Solely responsible for reconciliation of debit card transactions

• Provided loan services as well as all other services offered to members

• Created and maintained Monthly Newsletter for members

Education

Fruitdale High School -- Advanced High School Diploma -- Valedictorian

University of South Alabama, 1999-2002

Faulkner University, 2005 -- Bachelor of Science in Human Resource Management - 4.0 GPA

PHR Certification – December 2010

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