Talented Administrative Assistant

Melody Worsham

***** * ***** **

Harvey, IL *****

773-***-****

melody_worsham @yahoo.com

Objective

Seeking to pursue a rewarding career as an administrative assistant where I can demonstrate my strong work ethics and have a significant impact on the company’s environment.

Employment History

Manpower/ Abbott Laboratories, Waukegan IL

July 2008- Present

Legal Administrative Assistant IV

Responsibilities:

· Answering, transferring, and taking messages for the DVP and other executives in the department.

· Scanning files into the CLERIC database and filing under the correct minute books.

· Making copies and distributing in the appropriate areas.

· Delivering confidential papers to the CEO and VP, and other executive officers of the company.

· Organize and manage folders and binders for the department.

· Successfully file appropriate documents in the correct areas and folders.

· Managing calendars and setting meeting using Lotus Notes.

· Successful proofreading and editing skills on important documents.

Manpower/ Abbott Laboratories, Waukegan IL

April 2008- July 2008

Training Administrator and Division ComplianceWire Admin for Abbott Quality & Regulatory

Responsibilities:

· Tracks training completions using e-signatures and via manual entry for Instructor Led Courses in ComplianceWire, Learning Management Tool used to provide the content and tracking of Corporate Training Documents.

· Proficient in Lotus Notes for scheduling meetings, emailing, and updating calendar assignments for managers and executives.

· Process Access forms, create User Groups and manage User Accounts, Create and Revise Training Items and manage Curricula’s, Assign Training, Establish Due Dates, Run Audit Log Reports and review the Change Logs, Create Reports, Manage optional configurations and other responsibilities of an Organization Administrator in ComplianceWire.

· Receive and Process Notifications of new employees/contractors via EduNeering, internal e-mail system used by training administrators, created in Lotus Notes.

· Update and Maintain all information placed in Training Logs and Training Plans created in Excel. Also run reports on past due training.

· Meet with Managers, Directors, VPs and DVPs to review and approve training plans for their specific departments.

· Organize globalization through Café Campaign for the department.

· Assist with the department Policy Simplification of documents and use process tools to simplify the department process of training.

Manpower/ Abbott Laboratories, Waukegan IL

April 2008

Administrative Assistant II

Responsibilities:

· Strongly added ideas and suggestion for quality improvement in the training plans for the department.

· Reversion the 2008 Emergency Response Plan for all of Lake County.

· Effectively prepared documents to be included in a training manual (layouts, charts, letters).

· Skillful at the capability to edit and reorganize documents.

· The ability to complete various tasks in a timely manner.

· Provided assistance to the department Chief in various tasks.

· Train employees on update training plans in a timely manner.

Manpower Inc. / Abbott Laboratories, Waukegan, IL

2005 - 2008

Patient Care Specialist

Responsibilities:

· Provide dynamic teamwork and ideas to several employees and executives.

· Process expense reporting, for clients and employees.

· Able to multi-task at a high proficiency skilled level

· Open, sort, and manage daily bins of mail flow throughout the department, and tracking multiple invoices and materials from state to state.

· Utilize software for entering customer information into a computerized database.

· Proficient in Lotus Notes for scheduling meetings, emailing, and updating calendar assignments for managers and executives.

· Skilled at handling customer inquires and phone presentations in a professional manner while staying patient, persistent, and compassionate to customer needs.

· Productive and efficient work habits under no or little supervision.

· Consistently meeting quotas that are set by management.

· Worked in a call center environment taking at least 100 or more calls on a daily basis.

Olympia Field Physical Medical and Rehab, Olympia Fields, IL

2005 - 2005

Medical Assistant

Responsibilities:

· Mastered charting techniques, as well as elicited relevant information during pre-exam interviews.

· Quickly and efficiently used phone management and assisted the administrative team.

· Appropriately used PDR and medical terminology while assessing my knowledge of medical insurance and billing.

· Performed phlebotomy, injections, vitals, and used other lab procedures accurately.

· Showed leadership and acted as a team player in the office and surrounding environment.

DSW Shoe Warehouse, Skokie, IL

2002 - 2005

Customer Service Representative

Responsibilities:

· Efficiently assisted customer care needs, while maintaining a cheerful and helpful environment.

· Worked in a team setting to help with sales and increase store profits

· Learned to identify issues that may arise in a fast- paced atmosphere

· Produced ideas for restructuring and implanting cost- efficient programs.

· Provided money management with proficient banking and money handling on a daily basis.

Education

Olympia College, Skokie, IL

Diploma, Medical Assisting

Feb 2005 to Dec 2005

Clark Atlanta University, Atlanta, GA

Major: Mass Media Communications/ Engineering

Aug 2003 to Dec 2004

Other Experience

· Word Perfect

· Lotus Notes

· Microsoft Office ( i.e Word, Excel, Powerpoint, Access)

· 10- Key Calculator

· Filing

· Telephone Answering

· Data Entry

· Adobe Reader

· ComplainceWire

· IsoTrain

· BAT Entry System

· Snag IT

· Microsoft Visio

· Exceptional Customer Service Skills

· Strong Organizational Skills

· Type 45 to 50 WPM

References

References are available on request.

Contact this candidate