Customer Service Sales

SHARISA FREEMAN

**** * ******* ***. *** #* Chicago, IL 60626 773-***-**** **************@*****.***

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Skills Summary

• Possess 6+ years of customer service and phone sales experience; and 2+ years of retail management experience

• Proficient in Microsoft Word, Excel, PowerPoint, and Access; able to troubleshoot basic PC hardware and software issues

• Trained in H&R Block tax software programs, Familiarized with TaxAct.com and TurboTax.com

Education

DeVry University, Chicago, IL

Bachelor of Science degree in Technical Management with a technical specialty in Finance

Anticipated Graduation: June 2011

GPA: 3.77, awarded to Dean’s List for last 5 semesters

Member of Alpha Chi National Honors Society, inducted June 2010

Relevant Coursework Completed:

Federal Income Taxation Financial Statement Analysis

Corporate Finance Investment Fundamentals &Securities Analysis

Basic, Intermediate, & Financial Accounting Statistics

Project Management Money and Banking

Volunteer Programs

Junior Achievement Initiative, April 2011

Professional Experience

Student Library Assistant, DeVry Federal Work-study Program,

DeVry University, Chicago, IL March 2010 - present

• Answer phones; data entry, and assist students, staff, and faculty with research needs

• Explain to students how to use the various library databases for English and other writing assignments

• Process new books, newspapers and magazines into library catalog database

Seasonal Tax Preparer,

Liberty Tax Service, Chicago, IL January 1999-February 2010

• Prepared taxes for W2, self-employed and low income customers

• Performed data entry, light marketing, and outside sales/promotion

• Awarded tax preparer certification from State of Illinois in 2010

Retail Merchandising Associate,

MACY’S Inc., Skokie, IL May 2009-December 2009

• Worked in small dedicated teams to complete daily tasks such as new product placement, and merchandise markdowns for sale and/or clearance items

• Completed item transfers and processed new shipment items for floor placement

Admissions Advisor,

Colorado Tech Online Chicago, IL March 2006-May 2007

• Recruited and interviewed potential students over the phone into various degree programs of study

• Facilitated students’ recruitment process through high volume phone contact, intensive phone interviewing, and subsequent follow-up to ensure program start and completion

• Established relationships with enrolled students to meet and exceed their needs with the university

Senior Loan Officer,

Chicago Mortgage Acceptance, Chicago, IL November 2005-February 2006

• Received Loan Originator License from State of Illinois in December 2005

• Originated residential and commercial property loans throughout Illinois and NW Indiana

• Advised mortgage clients in debt consolidation, bankruptcy, foreclosure and credit repair

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