senior management

JOSIE ANDERSON

PH -*, **** Kamloops Street Vancouver, British Columbia V5M 4V6

nynvj4@r.postjobfree.com 604-***-**** or 604-***-****

SENIOR MANAGEMENT PROFILE

Large-Scale Event Management Retail Sales Food & Beverage Operations

I am an energetic self-starter who has been fortunate to enjoy a successful management career; I have gained skills and knowledge from my diverse background in the Food & Beverage business, Retail Sales and the Entertainment gaming industry.

I have demonstrated the ability to identify and resolve operational issues and personally handle high-volume workload. I thrive in deadline-driven environments requiring strong leadership and strategic vision. My passion has been to focus on a path of continuous improvement.

 Program Development & Management Change Leadership

 Process Improvement Sales/Marketing/Promotions

 Team Building/Training/Motivation Budget Development

 Partnership Building

CULTURAL CENTRE, General Manager - April 2009 to 2010

The Cultural Centre is a full catering, multi-use thirty thousand square ft facility located in the heart of Vancouver generating approximately $4 million in annual revenues.

• My primary responsibility was to transition the business from a Concert venue to a full catering convention style facility

• Directed the Board of Directors on meeting operating and financial goals by introducing a new business model.

• Introduced new revenue streams by signing long term lease agreements for daycare centre on property and negotiated long term lease agreement to neighbouring private school

• We now provide a wide range of services, a place to host weddings, trade shows, conferences and conventions as well as a place to host cultural activities.

• Developed and implemented new standard operating policy and procedures to run a more efficient and affect business.

• Increased the annual million dollar revenues from the weekly BCLC Bingo games by 5% by changing the prize payout schedules and eliminating unnecessary waste.

PURDY’S CHOCOLATE RETAILER - 2006 to 2009

District Manager

• Committed to train and develop top performing leadership Teams

• Drive sales and maximize customer satisfaction.

• Provided stores with the vision and leadership tools and gave them the support they needed to meet and exceed sales expectations.

• I was promoted to lead a major project, implementation of the new POS system.

Point of Sale Systems Coordinator

• Project Leader for the launch of new Point of Sale System to 57 stores located across Canada.

• Responsible for staff training on new system

• Created virtual online training program to reduce travel expenses.

• Developed and maintained standard operating procedure manuals

• Promoted to a newly created position Regional Operations Coordinator after project was completed

Regional Operations Coordinator

• Achieved my Green Belt Certification , a Process Improvement Program

• Responsible for new business development

• Developed strategies to meet profit goals within the company.

• Changed the format of communication for support office and retail stores

• Created updated version of POS interface

• Launched numerous projects to create a cost-saving paperless environment.

• Optimized the development, implementation of new key strategies for in-store advertising

• Developed innovative approaches for streamlining communication from retail stores to support office administration

• Project Planning and communication was completed to resolve issues for internal and external customers.

• Effectively manage, and where necessary coach management teams

• Enhanced business opportunities by creating sales generated by partnerships with special community events.

• Developed and maintained numerous policy and procedure manuals

HASTINGS ENTERTAINMENT RACECOURSE, 1995 to 2006

Guest Services Manager

Oversaw daily operations of the facility and managed four service departments. Responsible for interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining union employees; and providing leadership to staff on a daily basis to ensure complete customer satisfaction.

• Served as host to the company’s VIP players

• Planned and managed major live entertainment events with budgets of $100,000.

• Supervised Assistant Managers, with oversight for four departments and a 40-member service team.

• Managed the BCLC Lottery Ticket sales

 Established and managed annual staff orientation and new-hire training program

 Managed sales Team for Private Boxes and Private Suites sales.

 Developed and implemented VIP guest tiered reward programs

 Planned Horseman’s Annual Awards Banquet hosting 700 guests

 Designed new race program for first time guests to build comfort level and increase wagering.

 Established Racing Hall of Fame recognizing key individuals in the industry’s 117-year history.

Customer Rewards Program Manager

 Greatest achievement –Increase attendance by 25% resulting in increased Sales during years of historically low-volume period.

 Promoted to Project Manager of first ever customer wagering rewards program.

 Responsible for marketing promotions advertising of quarterly mail-out

 Implemented Fan Appreciation Day at the Races,

 Implemented ,managed and purchased merchandise for Gift Shop

 Maintained and analyzed player wagering databases to optimize player participation

Assistant Mutual Manager

• Supervised 150 unionized employees.

• Personally recruited, interviewed and delivered training to all new hires.

• Developed new hires training and testing program

• Carried out progressive discipline actions

• Responsible for dealing with grievances

• Daily and weekly staff scheduling

CHARDONNAY’S RESTAURANT- General Manager, 1987 to 1995

Responsible for the day-to-day operation of fast paced 250 seat fine-dining downtown restaurants.

• Implemented several special events to increase sales

• Introduced dinner theatre – 10 year host of “Tina & Toni’s Wedding”

• Completed daily administrative functions, cash reconciling, liquor ordering, checked budgets, payroll and food order invoices from suppliers.

• Recruited new hires/ schedule servers, bartenders

• Planned menus for restaurant and special events banquets.

• Ensure customer satisfaction

Men’s WorkWearhouse – Assistant Store Manager

• Drive sales and maximize customer satisfaction.

• Provided stores with the vision and leadership tools to meet and exceed sales expectations.

• Responsible for administrative duties.

Woodward’s Department Store -

• Started career as sales clerk working in several departments

• Office administrator for the Furniture department

• Advertising Coordinator for Major Appliance Department for BC & Alberta Stores

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PROFESSIONAL TRAINING

Lean Sensei – Green Belt Certified – Continuous Improvement Program Three Degrees Management- Change Management Program Marketing Seminars - Customer Database Management Seminars

Union Staff Management Seminars - Team Building Seminars

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