Customer Service Administrative Assistant

Donna P. Palmer

**** ****** ***** ****, ***. L, Marietta, Georgia 30067 404-***-**** *********@*****.***

Professional Profile

• Self-driven individual with experience in office procedures.

• Detail oriented, creative, have the ability to multi-task, have excellent customer service skills, and is proficient with Microsoft Office (Word, Excel, and Power Point). Clerical/Administrative experience.

• Resourceful thinker who can contribute to team efforts and perform well under pressure.ume

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Professional Experience

Syntrix Consulting Group, Lawrenceville, GA October 2011 to present

Receptionist

• Answer Telephone and schedule appointments

• Process mails

• Filing

Good Source Trading Limited Kingston, Jamaica Jan 2001 to July 2011

Administrative Assistant

• Assisted with the implementation of new policies and procedures;

• Trained new employees and performed general human resource functions;

• Administrative and clerical duties including data entry using Microsoft word, Excel and QuickBooks Accounting software.

• Prepare Invoices and bank deposits;

• Supervised clerical staff and ensured the processing of incoming orders, coordination of shipments and customer-related issues;

• Supervised Sales Representatives and Merchandizers;

Kidz N U, Southfield, Jamaica January 1995 to December 2000

Store Manager

• Achieved financial objectives by preparing annual budget

• Scheduled and assigned employees

• Maintained inventory.

Myers, Fletcher & Gordon, Attorneys at Law Kingston, Jamaica November 1988 to January 1995

Legal Secretary

• Prepared legal documents, correspondence and memos

• Responded to inquiries on the status of pending cases, administrative and court rules, and appeal procedures

• Coordinated and schedule meetings and appointments.

• Input, retrieved, updated, and deleted information using computerized databases

Cecil July, Attorney at Law St. Elizabeth, Jamaica July 1986 to November 1988

Legal Secretary/Receptionist

• Compose routine letters and memoranda

• Prepared and assembled materials, documents, and exhibits for meetings, court

appearances and hearings

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Education

Thompson Education Direct (aka Penn Foster College)

Scranton, Pennsylvania

2004 – Diploma, Personal Computer Specialist

Institute of Computer Technology, Kingston, Jamaica

2002 – Certificate, Windows Applications

International Correspondence School (aka Penn Foster College)

Scranton, Pennsylvania

1998 – 1999, Professional Secretary Diploma.

Hampton High School

1980 – 1985

High School Certificate/Diploma

Skills I have more than 10 years’ experience working as an Administrative Assistant and Receptionist.

Customer Service and call center experience;

Strong interpersonal skills;

Self-motivated;

Works well independently and in a team environment;

Solid listening, oral and written communication skills;

Detail oriented;

Working knowledge of Microsoft Office products;

Working knowledge of QuickBooks Accounting Software.

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