Customer Service Sales
Resume:
Joel Carlucci
Newport Beach, CA 92663
***********@*****.***
Objective
Highly motivated individual seeking a challenging position with a progressive organization that encourages hard work, dedicated to the overall success of the company and a positive outlook towards achieving goals. Offering proven; administrative, sales, marketing and project management experience.
Skills
Able to learn and adapts easily to new concepts and responsibilities
Able to manage multiple tasks simultaneously
Very organized and detail-oriented
Excellent communication skills both written and oral
Proven marketing and customer service skills
Proficient in Microsoft Applications (Microsoft Word and Excel) Quickbooks, Internet Research, and various CRMs
Employment History
Premier Landscaping Group Inc. (February 2011 – Present, Fullerton, CA) – Floor Manager
Manage daily activities of a 25 person call center
Maintains and updates client files using the company’s database and Microsoft Excel spreadsheet
Handles customer calls and invoice discrepancies
Handles and prepares hiring reports and statistics
Hire, recruit, train and coach employees
Handles customer relationship for contractor retention
Create bi-weekly schedules and assist in bi-weekly payroll
Provides customer service support
Performs related duties as needed within the department
Releana (July 2010 – October 2010 , Newport Beach, CA) – Sales Representative
Made out bound telephone calls and e-mails to doctor inquires
Maintains and updates client files using the company’s database
Confirms and handles customer orders
Follow up with existing providers to increase sales
Increased providers by 17%
Ensures the timely shipment of customer’s orders
Provides customer service support
Power Toyota Irvine (July 2008 – April 2009, Irvine, CA) – Internet Sales Manager
Negotiated vehicle price and terms with customers
Made out bound calls and e-mails to customer inquires
Ensures that customer documents are properly finalized before transferring to the Finance Department
Toyota and Scion Certified
Receive customer service score of 96.9%
Midway Chrysler Jeep, (November 2007 – July 2008, San Diego, CA) – Internet Director
Managed team of 4 Internet Sales Managers
Negotiated vehicle price and terms with customers
Create e-mail blasts and e-marketing campaigns
Handled the distribution of all inbound leads
Handled customer relationship for account retention
Ensures that customer documents are properly finalized before transferring to the Finance Department
Recruit, Hire and Trained new salesmen
Chrysler and Jeep Certified
Toyota San Diego (April 2007 – November 2007, San Diego, CA) – Internet Sales Manager
Negotiated vehicle price and terms with customers
Made out bound calls and e-mails to customer inquires
Ensures that customer documents are properly finalized before transferring to the Finance Department
Set-up and implemented Internet Process Guide
Created and updated inventory and price listing
Increase sales by 20% and gross profits by 22%
Toyota and Scion Certified
Handles customer relationship for account retention
Norm Reeves Honda Cerritos (March 2002 – April 2007, Cerritos, CA) – Internet Sales Manager
Negotiated vehicle price and terms with customer
Made out bound calls and e-mails to customer inquires
Ensures that customer documents are properly finalized before transferring to the Finance Department
Maintained outstanding customer relations for referral and repeat business
Honda Certified
Brookstone (February 2001 – April 2004, Santa Ana, CA) – Assistant Store Manager
Supervised 7 Customer Service / Sales Associates
Motivated, recruited, and trained all associates
Increased sales by 36%
Member of Jumpstart Committee
Performed weekly payroll and schedule duties
Orangewood Children’s Foundation (March 2001 – December 2004, Orange, CA) – Peer Mentor
Facilitated group discussions and problem solving sessions for foster youth
Provided peer counseling and support for foster youth
Provided guidance and motivation for youth
Educational Background
2000-2003 Orange Coast College – Business Administration Major
Awards and Accolades
2007 Toyota San Diego – Internet Salesman of the Month
2006 Norm Reeves Honda Cerritos – Internet Salesman of the Month
2003–2006 Honda Gold Level Sales Award
2004 John R Wooden Classic Spirit of Giving Award Recipient
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