Customer Service Administrative Assistant

Florence N. Ayala

**** **** ***** ***

Las Vegas, NV 89103

Phone: 702-***-****

Cell: (702)- 619-1662

Overview

• Committed and motivated Administrative Assistant with exceptional customer-relation and decision-making skills. Strong work ethic, professional demeanor and great initiative. Excels at multi-tasking in a fast-paced environment, completing projects within time and budget constraints.

• Superior telephone, customer service, and computer skills with proficiency in MS Word, Excel, Outlook, and PowerPoint. Above average verbal and written communication abilities. A highly effective team player that understands the value of working together towards a common goal.

• Strong analytical and planning skills, combined with the ability to coordinate the efforts of many to meet organizational goals. Productive and efficient work habits without supervision.

Skill Highlights

Office Skills: Records Management

Database Administration

Spreadsheets/Reports

Event Management

MS Outlook

MS Word

MS Excel

MS PowerPoint

Experience

AppleOne Employment Agency Las Vegas, NV

09/2012- Present

Harsch Investment Properties

Property Administrator

Writing work orders for Maintenance department based on information from tenants,

technicians or based on information gathered from site visits

Drafting Memos and/or making phone calls to Tenants related to lease issues and

preventative maintenance scheduling. These calls may include inquiries related to rent

collection.

Issuing keys to technicians/vendors, logging said keys out/in

Assist in the performance of all necessary functions to facilitate Tenant “Move In” and

“Move Out” procedures including but not limited to; Letters to tenants regarding lease obligation, Lease expiration date notification, Renewal/move out obligation letters, Security Deposit Return Letters

Maintain logs and lists as necessary as well as preventative maintenance calendars

Obtaining Bids – Snow removal, landscaping, rubbish & maintenance/repairs, etc.

General assist in all functions to the Property Management Department

Cox Communications

Contract Relations/Hospitality Network Dispatcher

Schedule and dispatch workers, work crews, equipment, or service vehicles to appropriate locations according to customer requests and specifications

Relay work orders, messages, and information to or from work crews, supervisors, and field inspectors

Confer with customers or supervising personnel in order to address questions, problems, and requests for service or equipment

Record and maintain files and records of customer requests, work or services performed, charges, expenses, inventory, and other dispatch information.

LiveOps Sanford, FL

03/2009-06/2011 Customer Service/Administrative

Handle customer inquiries, complaints, billing questions and payment requests

Developed new customer relations through telephone contact and sales activity.

Maintain a high volume work load within a deadline driven environment.

Interface daily with internal partners in accounting, field services, new business, operations and consumer divisions

Tilt-Con Corporation Altamonte Springs, FL

11/2005-03/2009 Executive Administrative Marketing Assistant

Under moderate supervision, provide assistance in support of obtaining new work and a variety of marketing projects Responsible for scheduling meetings for all employees; escort visitors to staff

Strong work experience with PowerPoint, desktop publishing programs, Adobe Photoshop, and Adobe Illustrator CS2.

Writing and visual communications for potential and existing customers as needed.

Demonstrate effective oral communication skills and the ability to work cooperatively with staff inside and outside of the department. Possess strong organizational skills

Coordination, production, and placement of promotional literature for the

firm including; newsletters, news releases, corporate advertising, website and other corporate promotions

Contact this candidate