Customer Service Sales

Brett C. Thompson

**** ********* *** #*****

Dallas, TX 75251

Phone: 832-***-****

Email: *****************@*****.***

EDUCATION

**/**** ********* ** **** Degree in Communications- Texas Southern University

EMPLOYMENT

11/2010- Present Recruiter,

Just Energy- Dallas, TX

• Screening Applicants

• Processing background checks

• Conducting trainings of New Employees

• Coordinating new Employees Career path

• Conducting Interviews

• Customer Service (Resolution)

• Sourcing, identifying candidates

• Utilizing job boards

02/2008- 07/2010 Business Support Specialist,

Comcast Cable- Houston, TX

• Trouble Shooting Service issues for Comcast Business Services customers

• Assigning Static IP address’

• Gateway configuration

• Provisioning Phones

• Network Assistance

• Coaching and Development

• Maintaining Excellent Customer Service

01/2007-02/2008 Dispatcher/Broker Coordinator,

C.A.R. Transport- Houston, TX

• Maintenance and shipment of over 2500 new automobiles

• Managing and dispatching 35 operators

• Screening Applications

• Recruitment of owner operators/Company Drivers

• Logistical liaison between brokers and dealerships

• Hours and payroll management

• Customer Relations

01/2006-12/2008 Loan Officer

Emerging Mortgage- Houston, TX

• Drive sales through pre-call planning, post-call analysis and follow-up.

• Maintain a high close rate by effectively managing the Sales Cycle

• Develop an annual business plan to drive success.

• Have quarterly updates to ensure the plan is being

• Submit applications to credit analysts for verification and recommendation.

• Review and update credit and loan files

• Meet with applicants to obtain information for loan applications and to answer questions about the process.

• Approve loans within specified limits, and refer loan applications outside those limits to management for approval.

01/1995-12/2005 METROLift Dispatcher/Service Supervisor,

Metropolitan Transit Authority- Houston, TX

• Routing 5000 Trips throughout the Greater Houston area daily

• Screening Applications

• Recruitment of Entry Level Employees

• Recruitment of Patrons for Metrolift Services

• Conducting interviews

• Supervise Staff of 39 in high volume call center

• Coaching and Mentoring staff members

• Monitoring Patron Calls

• Time Management

• Staff Scheduling

• Employee Evaluations

• Customer Service

COMPUTER SKILLS: Proficient in MS Word, Office, Excel, Power point, Outlook

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