Customer Service Manager

Shamekia Coney

Atlanta, Georgia

Phone 678-***-****

*************@*****.***

SKILLS

Proficient in Microsoft Office Suite; multi-line phone systems; and general office equipment

Analytical, problem solver who anticipates and takes initiative on tasks

Strong planning, organizing, and time management abilities

Self motivated and results oriented; willing to take on increased responsibility to gain valuable experience

Skilled in maintaining sensitive information with high level of confidentiality

PROFESSIONAL EXPERIENCE

Unity in Faith Outreach Ministry (Church/Non-profit), Atlanta, GA 2004-2011

Executive Assistant

Organized board agenda materials in efforts to provide quick responses to request for information from Executive staff on pending Board matters, district projects and assignments; served as branch liaison for Executive staff and Board members.

Coordinated administrative functions for office; updated reference documents, managed records and tickler files; secured confidential information and materials; arranged office equipment repair, and distributed informational materials to community.

Handled financial administrative duties: prepared training and travel requests; reviewed and authorized reimbursements for petty cash expenditures; processed payroll; and created expense reports.

Prepared, reviewed, proofread and edited agenda items for Board of Director’s, interagency committee, and public meetings.

MEAG Power (Temp with Select Staffing), Atlanta, GA 2009-2009

Administrative Assistant

Provided administrative assistance and support, including timely preparation of memos, letters, presentations, reports and travel arrangements.

Coordinated and scheduled Manager’s meetings, workflow and calendar.

Developed and implemented office procedures; maintained office supply inventory; managed filing systems.

Created written and electronic presentations and proposals utilizing Microsoft Excel, Word, and PowerPoint.

Operated switchboard; greet visitors; assisted with the planning and coordination of workshops, meetings, and other company sponsored events and programs.

United Acceptance Inc., Atlanta, GA 2007-2008

Administrative/ Underwriter

Provided administrative support to the company Vice President.

Served as primary point of contact and liaison for management with sales team, broker, clients, and vendors.

Demonstrated industry knowledge and organizational skills in purchase and processing of fleet auto submissions and file management and storage.

Monitored assigned accounts, conducted periodic reviews of critical underwriting data to measure performance and expected losses.

Prepared reports and correspondence.

SunTrust Banks Commercial Operations, Atlanta, GA 2006-2007

Collateral Vault Specialist/Loan Processor

Input negotiable collateral to compass.

Identified operational inefficiencies and suggested changes to workflow for smoother operation.

Integrated Miscellaneous to follow documents into existing loan files.

Analyzed financial information (i.e. Appraisals, Income Statements, Balance Sheets, Credit Reports, and Tax Returns.)

Updated and reviewed files to ensure information is current and in compliance for annual audits.

Washington Mutual Bank, Lithonia, GA 2004- 2006

Teller Manager/Financial Services Representative

Responsible for daily functions of accounts receivables, billing and customer service departments.

Maintained relationships with customers, banks and business associates to increase member satisfaction and provided superior customer service; analyzed and distributed customer service and promotional reports.

Evaluated and process new credit applications.

Ensured company policies, procedures, departmental task and job descriptions are maintained.

Insured proper controls are in place and ethical business practices upheld in the accounting department.

EDUCATION

2001-2003 South Georgia Technical College Cordele, Georgia

2004-2005 Mercer University McDonough, Georgia

Contact this candidate