Project Manager Customer Service

Vilaysouk Vee Inthaly

**** *. ****** ******, ******, CA 93727

E-mail: **********@*****.*** or **********@*****.***

Mobil Phone: 559-***-**** Home Phone: 559-***-****

OBJECTIVE

To obtain management, supervisor, administrative assistant, office manager, customer service, or related position where my skills and experiences can be utilized to their fullest extent.

EXPERIENCE

04/09 – 03/10 Owner/Manager. Pho Long Hai Restaurant. Fresno, CA

Overall operations: purchase, inventory control, waitress, sales, advertisement, bookkeeping, and cook. Coordinated all activities at the restaurant including host/hostess, waitress, dishwasher, clean-up, and keep up with quality control per health and fire hazard.

8/05 – 12/08 Owner/Manager. Lao Paradise Café. Fresno, CA

Overall operations: purchasing, inventory control, sales, advertising, and bookkeeping. Administration: recruiting, training, supervising, promoting, and firing employee. Coordinate all activities at the restaurant including host/hostess, waitress, DJ, cook, etc.

11/04 – 11/05 Project Coordinator. Khmer Society of Fresno, Inc., a non-profit organization. Fresno, CA

Work as a Project Coordinator for the Southeast Asian Community Health Cluster Project which funded by The California Endowment. Responsibility included: Provided a health education awareness that emphasizes Diabetes and Hepatitis B management and prevention to Lao and other Southeast Asian community. Provided first screening, referral, and transportation to local health service providers as needed. Provided culture and health awareness training to health care providers and staff by using Power Point presentation.

5/01 – 11/04 Hmong American Community, Inc., a non-profit organization. Fresno, CA

Project Director: Southeast Asian Community Low-Power FM Radio 104.5 KFCA-LP

Responsibilities included: Identified project site; coordinated the construction and installation of the radio antenna and studio. Worked with media consultants, radio engineers, and government official to make sure we are in compliance with FCC laws. Project successfully completed and on air in October 12, 2002.

Project Manager: Long Term Innovation Research Project for Southeast Asian Elderly

Responsibilities included: Coordinate all research activities, focus groups, surveys. Generate monthly project progress and financial report. Project completed and printed in June 2002.

Project Director: Single Family Housing

Responsibilities included: Coordinate and facilitate partnership development with local agencies such as Self-Help Housing (SHE), Rural Community Assistance Corporation (RCAC), US Department of Housing and Urban Development (HUD) of Fresno, banks, and local community-based organizations to initiate an affordable single family housing for the low-income Southeast Asian families in Fresno County. Work with project partners on pre-development such as land acquisition, mapping, zoning, sewage line, utility, etc. Coordinate the development of a culturally sensitivity on home buyer education curriculum to meet the cultural and linguistic needs of the community.

Project Manager: Youth, Leadership and Violence Prevention Project. Responsibilities included: Organize and coordinate an after school program on gang and violence prevention, leadership and sports activities for Southeast Asians youth.

Controller/Bookkeeper/Administrative/Newsletter

Responsibilities included: Issued reimbursement checks, payroll checks, and account payable. Maintain and file recordkeeping. General office duties including answer telephone, order office supplies, filling. Generated quarterly newsletter and mailed to sponsors and community members.

8/00 – 4/01 Validator/Inspector. Starlight Candle Co. Bloomington, MN

Responsibilities included: Inspected incoming raw materials. Inspected final products and tested finished products for compliance of company’s quality standards including adjustment of lab work to meet customer color and other specifications. Inspect the set up of the production line.

11/98 – 8/00 General Manager. Extended Stay America. Bloomington, MN

Report to District Manager. Administration and overall operations 104 rooms’ hotel. Responsibilities included: Recruiting, training, supervising, promoting, and firing employees. Developed an annual budget and cost control methodology to increase company profitability. Coordinate all activities in the hotel facility including front desk, guess services, housekeepers, maintenance functions, etc. Implement and complied of safety standards hazards such as OSHA and Bloodbone Pathogens. Directed sales and promote marketing including quality services to ensure the highest customer satisfaction.

9/96 – 8/99 Secretary. MCC Behavioral Care, Inc. Eden Prairie, MN

Provided clerical duties support to Case Manager and Lead Clinician Departments. Responsibilities included: schedules phone interviews, coordinate and schedules meetings, take minutes, and distributed via e-mail and hard copied. Types' letters, memos, documents, forms, etc. Data entries case note into computer system. Back up receptionist for lunches and breaks by greeting and answered multi-phone line.

10/93 – 8/99 Clerk Typist II/Lao Translator-Interpreter. The Minneapolis Public Schools. Minneapolis, MN

Provided clerical duties support to Vocational Education and Collaborative Services Departments. Typed and files documents, forms, memos, minutes, and letters. Organized and set up meetings; prepared weekly bulletin; created and modified reports and data base. Asian technical assistant and Lao bilingual translator such as assisted in organizing cultural and extra curriculum activities. Established a cooperative relationship between teachers and parents.

11/91 – 10/93 Owner/Manager. Vee’s Oriental Food Market. Emporia, KS

Overall operations of Asian groceries store. Responsibility included: Purchasing, inventory control, sales, advertising, and bookkeeping.

9/87 – 10/91 Secretary. Marmon Motor Company/SPACE Corp. Garland, TX

Provided clerical duties support to Purchasing, Production, Quality Control, and Shipping/Receiving Departments. Responsibility included: placing miscellaneous orders, answering telephones, updating productivity report, data entry, back up receptionist, typing letters and memos. Checked and verified incoming order for parts and supplies. In charged of outgoing mail and distributed incoming mails.

5/84 – 9/87 Quality Assurance Clerk. EPI Technologies, Inc. Richardson, TX

Provide clerical support to technician department and quality control department. Assured, tested and calibrated electrical devices, production machines were up to date on calibration. Verified the complete and accuracy of the electrical devices inspection for compliance of customer specifications prior to shipping.

PUBLIC SERVICES

11/02-1/06 Board of Director Member: National Lao-American Community & Economic Development, Inc. San Jose, CA

10/02-1/05 Advisory Committee: Lao New Year Festival Celebration with Lao Community Cultural Center. Fresno, CA

10/03-1/05 Co-Chair 2004 & Advisory Committee. Fresno Unified School District, Title III Program. Fresno, CA

Southeast Asian Education Conference for Parents, Students, and Educators at Roosevelt High School.

5/03-11/04 Southeast Asian Task Force Member. The California Health Collaborative. Fresno, CA

Responsibilities: Brainstorm strategies to increase awareness of breast and cervical cancer early detection among Southeast Asian communities in Central California.

3/03-12/04 Board of Director Member. Habitat for Humanity. Fresno, CA

Responsible for determining both the organization’s operating policies and the operating policies for each of its committees. Oversees the overall management of personnel, organizational planning, financial stability, and community relations.

4/02-2/03 Member/Author/Editor. The Pan Valley Institute of the American Friends Service Committee. Fresno, CA

The story of immigrant women memory book project. The book was completed, printed and published on February 2003 under the title of “Immigrant Women – A Road to the Future”.

EDUCATION

1988 American Institute Training Center. Dallas, TX

Graduated with a Technical Degree in Computerized Business Administrations.

1986 Lloyd L.V. Berkner High School. Dallas, TX

Graduated and received High School Diploma.

SKILL/OTHER

Over 15 years experience in management field including training, coaching, and supervising employees.

Over 20 years experience in clerical administrative duties.

Computer proficient: Microsoft, Excel, Power Point, and Quick Book.

Typing speed 60-65 wpm.

Knowledge of multi-line phone system.

Knowledge of the office machine equipments such as: copy, fax, typewriter, ten-key-by-touch, laminated, etc.

Purchasing experience in office supplies and other miscellaneous items. Inventory control.

Prepares checks and allocate to appropriate expenses account.

Create, update, maintain database and file by paper or electronic.

Very well organized.

Detail oriented and ability to work effectively with minimum supervisor.

Ability to handle multi-task, prioritize, and complete in timely manner.

Welcomes opportunity to gain additional new trainings and procedures. Ability to learn quickly.

Excellent customer service and good sense of humor.

High ability to work independently as well as in a team environment.

Speak and write Laos fluently.

REFERNECE

Available upon request.

Contact this candidate