Technical Support Project

CURRICULUM VITAE

Bhavana Y

Email: *****.***@*****.***, Mobile: 889-***-****

Experience Summary

Worked as a Technical Support Executive in Brigade Corporation India Pvt. Ltd (A subsidiary for Hewlett Packard) in non-voice Email support.

• My main area of work with Brigade is to provide technical support to the customers regarding HP All-in-One’s functionalities.

• Basic criteria are to understand the customer issue and urgency of the customer and to provide resolution for the issue ASAP as per the company policies.

• Generally we support Printing, scanning, Faxing issues related to software and hardware functionality for the HP All-in-Ones in USB and network connectivity.

Supporting products: HP All-in-one’s, Photosmart Printers, DeskJet’s and

Officejets and PSC Products.

Worked as a Technical Support Executive in HTMT Global Services (Domestic) voice support.

• Primarily my work was to receive calls from the customers and resolve the issues online regarding Airtel products.

• Mainly supported connectivity (USB and Ethernet) issues, ISP problems, Airtel related password recoveries and modem configurations.

Technical skills

• Operating System : Windows98, 2000,Windows Server 2003, XP,Vista

• Packages Known : MS-Word, MS-Excel & MS-Power Point, Testing Tools.

• Hardware : Hardware Trouble shooting and Networking.

Qualifications

• B.Tech (EEE) from SWEC, Hyderabad.

• Board of Intermediate Education from MNR Junior College, Hyderabad.

• Board of secondary education from St.Ann’s High School, Hyderabad.

Trainings and Certifications

• Undergone and certified in “Voice and Accent“ training.

• Undergone and certified with Basic Hardware and Networking course.

Career Profile

• Worked as a Technical Support Executive in Brigade Corporation India Pvt. Ltd(A subsidiary for Hewlett Packard) for twenty two months in non-voice Email support(April 08 – Feb10).

• Worked as a Technical Support Executive in HTMT Global Services for ten months in (Domestic) voice support (May 07 – March 08).

PROJECT NAME: “Protection, Co-ordination & Relay Settings“

Description:

The purpose of protective relays and protective relaying system is to operate the correct circuit breaker so as to disconnect the faulty equipment from the system. If the appropriate relay fails to operate the successive relay must act, for this we need to co-ordinate all the relays present in the system. I did my project at “B.H.E.L., Hyderabad”. In this project, we designed relay placement and settings for Dhurvan Project, belongs to Gujarat Electricity Board, Where it is an incoming grid.

SPECIAL ACHIEVEMENTS:

• Played key role in the team by maintaining the scores consistently and by supporting others members in the team.

Won ‘Superb Customer Satisfaction’ award for the months November 08, January 09 and March 09.

• One of the top performer on the floor consistently for 5 months and Top performer for the month of February10 for the Floor at Brigade Corporation India Pvt.

• Worked as a part time Home tutor for six years for primary and higher classes’ upto engineering streams.

• N.C.C CERTIFICATE ’B’ with GRADE ‘B’.

Personal Details:

Name :Bhavana Y

E-mail :*****.***@*****.***

Mobile No :+91-889**-*****

(Bhavana)

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