Customer Service Human Resources
Resume:
BROOKE SPECK
**** ****** ****** ********* * • Lakewood, Ohio 44107 • 419-***-**** • nxb90n@r.postjobfree.com
SUMMARY OF QUALIFICATIONS
Dependable, effective mental health professional with strong experience in human resources, leadership and team-oriented roles, and holding extensive expertise in counseling.
• Models and instructs effective communication and active listening skills.
• Analyzes documents and determines optimal methods for organization and filing, creating highly successful paperwork systems.
• Proficient in Express HR, XACT Clinical, XACT Claim, Clinicians, Microsoft Excel, Microsoft Outlook Express, and Word.
EDUCATION AND CERTIFICATIONS
Professional Counselor License, C. 100****-****
M.A., Clinical Mental Health Counseling, University of Toledo, Toledo, Ohio 2011
• Earned G.P.A. of 3.9 and membership to Golden Key International Honor Society.
• CACREP Accreditation.
B.A., Psychology, Bowling Green State University, Bowling Green, Ohio 2004
CPR Certified 2010
CPI Certified 2010
PROFESSIONAL EXPERIENCE
THE KROGER COMPANY, BOWLING GREEN, OHIO 1998-2012
Service Director 2009-2012
Customer Service Clerk 2004-2009
Cashier 1999-2004
Bagger 1998-1999
• Oversaw hiring process, interviewing prospective employees, screening applicants, and consulting with employees to occupy positions with optimal matches.
• Directed employee training and development, monitoring individual and departmental training progress for adherence to company policy and guidelines.
• Administered disciplinary procedures including terminations, as well as controlling personnel files and employment records.
• Improved store morale through successful positive teamwork initiatives, including events such as bowling nights and Relay for Life.
• Distributed essential information and taxation documents, ensuring all store employees receive W2s and any other paperwork.
• Obtained HIPPA certification and verified complete organizational compliance with federal regulations.
• Examined retail charges and inventory spreadsheets to determine shrink sources and reduce store-wide losses.
• Enhanced organization teamwork and customer service through emphasis on positive and respectful interaction between employees.
BROOKE SPECK
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DR’S SMITH, SZABO, AND VALADE, SYLVANIA, OHIO 2012-Present
Receptionist
• Contacted patients to inform about upcoming appointments and confirm important information for medical files.
• Managed patient scheduling, communicating with clients to find available appointment slots and handling confirmations and cancellations.
• Scanned documents into patient charts to improve ease of access of information for doctors.
UNISON BEHAVIORAL HEALTH GROUP, TOLEDO, OHIO 2010-2011
Counselor Trainee
• Provided comprehensive diagnostic assessments, including a full diagnosis set and treatment recommendations.
• Developed and executed specific, measurable, attainable, realistic and time-limited treatment plans for individuals diagnosed with Axis I and Axis II disorders.
• Provided individual outpatient counseling services for children, teenagers, and adults, tailoring treatment plans for wide-ranging disorders.
• Co-facilitated group therapy for different age groups, enabling more comprehensive treatment options.
• Assembled case notes and diagnostic assessments in timely manner, enhancing organizational efficiency.
BELLEFAIRE JCB, ELYRIA, OHIO 2012-PRESENT
Intensive Home Based Treatment Therapist
• Provided behavioral mental health services to children, adolescents, and families within the setting of the client's home and school.
• Assembled an all encompassing mental health assessment, including a full diagnostic set and treatment recommendations.
• Provided an ongoing assessment of suicidal and homicidal ideation, including development of client and family safety plans.
• Developed specific, measurable, attainable, realistic, and time-limited goals and objectives.
• Successfully implemented evidence based therapeutic techniques.
• Independently maintained an organized daily schedule, and met productivity requirements.
• Compiled detailed and organized progress notes on each client.
• Provided parent skills training and empowerment.
• Advocated for client rights within the juvenile justice system.
• Cooperated with community professionals and school systems to ensure continuity of care.
• Upheld client confidentiality, and promoted the wellbeing and dignity of clients and their families.
BROOKE SPECK
1365 Phelps Avenue Apartment 2• Lakewood, Ohio 44107 • 419-***-**** • nxb90n@r.postjobfree.com
REFERENCES
Debra Gail
Human Resources Coordinator, District F
1177 Polaris Pkwy
Columbus, Ohio 43240
nxb90n@r.postjobfree.com
Kathy Smith
Human Resources Coordinator, District L
7545 Sylvania Avenue
Sylvania, Ohio 43560
nxb90n@r.postjobfree.com
Tracy Wilczynski
Store Manager
1094 North Main Street
Bowling Green, Ohio 43402
nxb90n@r.postjobfree.com
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