Training Manager
Resume:
Curriculum Vitae
JAYANTI PARIDA
E-Mail: ****.****@*****.*** / ***********@*****.***
Mobile No- +919*********
CAREER OBJECTIVE
A challenging position with growth opportunity in a fast growing enterprise, where learning & training is considered to be a continuous process and to give momentum to the organizational growth through my teambuilding ability
SYNOPSIS
Optimum utilization of resources and ensure high quality service, resulting to maximum customer satisfaction. Understanding customers requirement by close interaction with potential clients and render the service accordingly
Total year of Experience: 5.2 years
Work Experience:
(1) Currently working as in National Rural Health Mission (NRHM) as a DEO with Government of Orissa from December 2011.
Collection of training status from districts to help child health consultant in planning of different training programmes under NRHM.
Maintenance of file of Child health Section.
Documentation and tracking of official letters of Child health consultant & Pediatrics Consultant.
Typing and sending of all official communications to the respective district, Govt. of Orissa and Govt. of India.
Downloading the mails and sending reply of the same to the respective officials as per the instruction of Child health Consultant.
Maintaining data base of different training programmes like NRC, F-IMNCI, IMNCI, FBNC and other training programmes.
Other official work as and when assigned by the supervisor.
Clearance of official letters.
Provide secretarial assistance during training.
Coordinate different training programmes.
(2) Worked as3G HELP DESK(CSD Dept.) as a TEAM LEADER with Reliance Communication from February 2011 to November 2011.
Supervises and coordinates the activities CSRs as to ensure prompt, courteous and accurate response to customers; ensure an efficient and qualitative operation.
Customers complain escalation and resolution in ODISHA circle.
Post-paid, Pre-Paid, GPRS (2G/3G), Network issue & Dealer Calling Query & Complaint Escalation and resolution.
Reporting on daily basis to immediate authority & to Circle Head.
(3)Worked as an Asst. Manager of admin with ARENA ANIMATION from September 2010 to December 2010.
Handling all the admission activities of the students.
Keeping the management informed of the task accomplishment, issue and status.
Student admission (in portal)
Daily collection report.
Monthly collection report
Other collection Report Whenever Required(student receive balance/clearance/icard issue)
(4)Worked as a Shift In Charge (SIC) with RELIANCE TELECOM LIMITED from January 2009 to August 2010.
Supervises and coordinates the activities CSRs as to ensure prompt, courteous and accurate response to customers; ensure an efficient and qualitative operation.
Post-Paid Out calling Report (Alert, OG, First Bill & Expected churn cases Call Report)
Welcome call Report (Daily ,Weekly & Monthly)
Pre-Activation Report (Demo & New Activation)
Other Out calling Report Whenever Required (Post-Paid & Pre-Paid)
Itemized bill & Duplicate Bill
Post-paid, Pre-Paid, GPRS & Dealer Calling
Prepare the script for out calling.
(5)Worked as a Team Leader in RELIANCE TELECOM LIMITED from January 2008 to Dec 2008.
Job Responsibilities
Handling the outbound team of 40 fulltime and 10 part-time CSR’S.
Handling both Prepaid and Postpaid section.
Motivate the team to achieve the targets.
Downloading and distribution of data.
Maintaining the daily, weekly and Monthly reports of Productivity.
Maintaining the daily, weekly, Monthly Performance Report of CSR’S.
Monitoring the calls of CSR’S.
Ability to Handle both Inbound and out bound calls.
Handling customer’s queries and escalating to the respective authorities.
Other out calling reports whenever required.
Trained the fresh CSR’S.
Downloading the itemized bill for post paid customers.
(6)Worked as CCE (Customer Care Executive) in RELIANCE TELECOM LIMITED from April 2007 to Dec 2007.
(7)Worked as Advisor in ICICI Prudential life insurance from July 2006 to Mar 2007.
SOFTWARE PROFICIENCY
MS Office, Photoshop.
Key Skills:
Operating System: Windows (XP, 2003, 2000, 9X)
Database: MS Access
Office Utility: MS Word, MS Excel, MS Access, MS Power Point
Language: C, C++, Oracle, tally and HTML
Qualification Details:
Sl. No. Qualification Board Year
1 MCA Sikkim Manipal University Continuing
2 BA Utkala University 2007
3 PGDCA Biju Pattnaik Computer Academy 2005
4 10+2 CHSE, Arts 2004
5 DCA Xavier Institute of Management, BBSR 2004
6
Steno Graphy & Typing
A G Vocational
2004
PERSONAL PROFILE
Address : At - Keshora
: Po- - Bankuala
: Dist. - Khurda-756042
Current Location : Bhubaneswar
Date of Birth : June 06, 1986
Mother’s Name : Ahalya Parida
Father’s Name : Arta Bandhu Parida
Sex : Female
Marital Status : Married
Language Known : English, Hindi, Oriya
Hobbies:
Dancing
Listen to Music
Painting
DECLARATION
I hereby declare that the above written particulars are true to the best of my Knowledge and belief.
PLACE: BHUBANESWAR
DATE: 01-03-2012 Jayanti Parida
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