Customer Service High School

SHARVARI VARTAK

R- ***, FIRST FLOOR, GREATER KAILASH-I, NEW DELHI-110048

OBJECTIVE

To excel in the field of work, to meet challenges to achieve targets and to bring self esteem to the best possible level of appreciation by the organization I belong.

CAREER PROFILE

(AUGUST 2005 – JANUARY 2006) WORKED WITH COUNTRYWIDE FINANCIAL SERVICES, AN INT’L CALL CENTRE AS CUSTOMER SERVICE AGENT ) .

JOB Responsibilities:

Worked for US Outbound process

Worked for the collection process with regards to loans.

Handling customer queries and solving them.

(APRIL 2006 – DECEMBER 2007) – WORKED IN THE RESERVATIONS DEPARTMENT AS RESERVATION SALES AGENT – HYATT INTERNATIONAL.

JOB Responsibilities:

To attend Reservation calls.

To attend the correspondence for Reservations via E-mail & Faxes.

To update the billing for companies.

To handle Group bookings.

Worked with India as well as Singapore Reservations.

Managed inventory for Group bookings for Grand Hyatt Singapore from Singapore Reservation Office – Mumbai.

Knowledge of softwares such as Reserve, Opera.

Worked on rate loading ( data services).

(DECEMBER 2007 – May 2009) - WORKED AS GUEST SERVICE ASSOCIATE– HYATT REGENCY MUMBAI

FRONT DESK

Job Responsibilities:

Ensure quick check – in and check outs.

Attending all the guest queries, solving them and ensuring revert within 24 hours.

Adequate co-ordination with relevant departments with regards to guest’s transportation, room reservation, city tour as in when required.

To enroll guests for hotel’s membership programme

Handling guest feedback and working on the same in line with hotel policies.

Up selling of rooms

Handled Cashiering (Tallying cash, Foreign Exchange etc.)

Handled group check ins along with crew check ins

EXECUTIVE LOUNGE – (HYATT REGENCY MUMBAI)

Worked for executive lounge of the hotel made especially for high profile guests.

To provide guests with personalized service like separate check in check out desk.

Extend immediate and complete attention to guest requests/complaints.

Express check in and check outs as per requirement.

Extend immediate and complete attention to guest requests/complaints.

Maintain follow-up action - reverting to Guest in person / over the phone / leaving a message

Conducts guest profile interviews with the regular and VIP guests and update the same in the profile notes.

Updation of guest profiles on opera and maintaining logs of all VIP and complaint guests.

To check C- Forms for all foreign national guests with accurate information.

Keep precise and updated information with regards to restaurants,new programmes,shopping areas,policies of the property.

AVIGO CAPITAL PARTNERS PVT LTD

(JUNE 2010- OCTOBER 2010)

Worked as Admin Assistant with Avigo Capital Partners (Delhi) handling admin activities like

Arrangement of transportation as in taking care of travel requests of entire team.

Handling incoming calls/ outgoing calls, setting up and connecting multi line bridge conference calls

Follow up for repair,amc if required like computers,phones etc

Supervising housekeeping activities like ensuring cleanliness,manage stationary,arrangement of new equipments as in when required.

Vendor management.

Taking care of documentation related to admin.

Booking meeting rooms, typing, organising and distributing mail, receiving and sending courier packages.

RUSTOMJEE

(WORKED AS CUSTOMER SERVICE EXECUTIVE ( NOVEMBER-2010-DECEMBER-2011))

RESIDENTIAL PROJECTS

To attend enquiry calls related all residential projects

To handle customer queries/enquiries via E-mails, sms and voicemails received by customers

To attend walk-ins (customer enquiries regarding projects and redressals)

Site Visits of all the ongoing projects on weekly basis to comprehend the status of the project, and to serve customers at the site.

Participation in every Property Exhibitions.

Handled Broker Registration which included maintaining broker list, providing them with appreciation certificates, keeping them updated with the latest details about the projects.

Responsible for Thankyou calls (Thanking the customers for purchasing with the company, understanding their overall experience and accordingly maintaining a feedback sheet for the same.

Preparing various reports related to every Advertisement of the projects

ACHIEVEMENTS :

Employee of the month" For having the maximum number hotel membership enrollments and up selling.

"Certificate of Excellence" For achieving 100% in the Audit for Quality in attending guest calls.

Most Dedicated Employee- For being very pro-active and completing tasks with accuracy and in time.

EDUCATIONAL QUALIFICATION

2005: Bachelor in Arts from University of Mumbai

2002: Mithibai College of Arts, Commerce & Science Maharashtra Board – Mumbai

2000: Cosmopolitan High School

PERSONAL DETAILS

Age – 27 Years

Mobile: 844-***-****

E- mail: ***************@*****.***

Husband’s Name: Mr. Prashant Mishra working with HCL, Greater Noida.

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