Manager Customer Service

NELCIDA RODRIGUEZ

** ******** ***

Danbury, CT **810

Tel:203-***-****

*********@*****.***

Objective: To obtain an in autonomous position at a top-notch company and utilize my skills and training

Qualifications: Top-notch Administration Manager/Assistant with 7 years of experience coordinating office management and special projects with a high degree of efficiency. Serve as point person for managers, sales teams, clients, and vendors to ensure proper lines of communication. I maintain excellent communication skills, problem resolution abilities, and a high-level of confidentiality.

EDUCATION

Post University, Waterbury, CT

Master of Business Administration in Finance, Expected Graduation May 2014.

Post University, Waterbury, CT

Bachelor of Science in Criminal Justice, December 2008

TRAININGS

Non-Harassment and Workplace Violence for Managers & Supervisors

Paychex HR solutions, February 2012

Effective Discipline and Termination for Managers

Paychex HR solutions, April 2012

KEY SKILLS

•Office Management

•Accounts Payable/Accounts Receivable

•Bookkeeping & Payroll

•Spreadsheet & Database Creation

•Report & Document Preparation

•Meeting & Event Planning

•Multitask •Records Organization & Management

•Collections/Legal aspect of Collections

•Teambuilding & Staff Supervision

•Staff Development & Training

•Research Abilities

•Fast paced work environment

•Spanish

TECHNOLOGY SUMMARY

MS Office (Word, Excel, PowerPoint, Access, Publisher, Outlook) ? Adobe Acrobat? QuickBooks ? Mac ? Windows (all)

PROFESSIONAL EXPERIENCE

Eastern Account System, Inc (Collection Agency/ Call center).

Administration Manager, 2004-Present

Sandy Hook, CT

•Provided and coordinated executive-level administrative support to the President and Vice President of Operations.

•Supervised and assigned workload to the clerical staff and oversaw 30+ debt collectors as required and taking disciplinary action is if needed.

•Managed and held responsible for all accounts payable/accounts receivable.

•Processed payroll for 150+ employees (hourly & based on commission)

•Invoiced customers through E-billing, generated 50-150 weekly invoices

•Generated monthly and weekly past due reports.

•Coordinated and scheduled ACH payments and transfers

•Handled debtor/client correspondence in a timely manner, including disputed accounts, accounts handled by an attorney, or those with other compliance concerns

•Reviewed and replied to client audits, taking any necessary action for the administration department

•Worked with other departments to ensure client satisfaction and profitability

•Recommend process/policy changes to ensure compliance with all regulations and assisted in the documentation or training of those changes

•Assisted collectors with accounts inquires, statements and payments reversal

•Prepared reports, memos, letters, financial statements and other documents processing, spreadsheet and database.

•Implemented quality control procedures to ensure full compliance with company policies and procedures and legal statutes.

•Interfaced extensively with off-site and in-house Help Desk teams to provide immediate support on pressing technical issues.

•Worked with the Vice President of operations to minimize absenteeism and ensure adherence to labor laws.

•Opened, sorted, and distributed incoming correspondence, including faxes, post mail, pacer packages and email.

•Maintained level of office supplies and expendables

•Processed claims for the health insurance company

•Translated between Spanish and English

Capellaro’s Grove

Caterer, 2012-Present

Bethel, CT

•Assisted with the setup and breakdown for events. This is to include, but not limited to set up and breakdown of facilities; laying table cloths, setting up tables, serving and cleaning up after each function.

•Provide excellent food and beverage service for events

•Completed all other assigned duties when necessary

A&P

Shift assistant manager, 09/2000-01/2005

Danbury, CT

•Assisted the front end manager with customer service, cashiering, merchandising and stocking inventory

•Ensured procedures and Internal Controls were followed.

•Reviewed schedules for proper staffing.

•Worked closely with other internal departments

•Supervised the shift as required

References: Promptly furnished upon request

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