Manager Customer Service
Resume:
WILLIAM E. FARNUM, JR.
Naples, FL 34113
****.******@*****.***
SUMMARY
An innovative professional with over twenty years experience in operations, purchasing, international trade and accounting. Accomplished at creating purchasing programs that save millions of dollars while maximizing internal and external customer service. Specific skills include negotiation, contract management, cost savings/avoidance, problem identification/resolution, budget control, and staff development. Proficient with business software and automated purchasing systems. Respected for integrity, ethical vendor relations and leading enthusiastic departmental teams. Business/Professional references can be provided as required.
PROFESSIONAL EXPERIENCE
SHAW DEVELOPMENT, LLC, Bonita Springs, Florida 2000 – 2011
Manufacturer of fuel caps, adapters and filler necks for heavy equipment and military vehicles, liquid level indicators, expandable rubber plugs and other specialty engineered products with sales exceeding $30 Million US
Director of Purchasing (Purchasing & Materials/Inventory)
Report directly to the Vice President. Manage the Purchasing Department (Purchasing, Materials/Inventory). Responsible for the timely purchase of all MRO, Fixed Asset and Production Components/Inventory to achieve on time delivery and to generate sales of over $30 Million U.S.
• Re-structured Purchasing Department to achieve the following objectives within the first 12 months of employment:
• Manage MRP (Material Requirements Planning) and all suppliers to procure inventory in a systematic way to ensure 98% On-Time-Delivery to our customers
• Manage Purchasing Department to procure the right inventory, at the right time, at the right price while still maintaining tight quality control
• Reduce inventory by 20%
• Generate cost savings of $100,000
• Generated cost savings of well over $1,000,000 from 2000 to 2010
JUST FOR FEET, Ft Myers, Florida 1999 – 1999
The worlds largest athletic shoe and apparel store that operates over 150 superstores and 170 specialty athletic stores under the Imperial Sports and Athletic Attic names
Store Director
Managed all functions and staff of a new superstore built in Ft Myers, Florida early in 1999. Responsibilities included the original set-up of the store, mass hiring of over 100 staff, grand opening in June 1999, and the day-to-day operations from open to close. Responsibilities included the daily reporting of sales, statistical information, inventory reconciliation and customer incidents and complaints. Main goal/objective was to provide excellent customer service, selection of merchandise, competitive pricing, technical expertise, atmosphere, and to generate repeat business for the company. The Store Director reported to the District Manager and Florida Regional Manager.
William E. Farnum, Jr. Page Two
SOFTWARE SPECTRUM ASIA PACIFIC, Sydney, Australia 1996 – 1999
Reseller of software, software licensing, hardware and technical services with sales exceeding $90 Million AU
Operations Manager (Product Management, Sales Operations & Distribution)
Reported to the Director of Finance Asia Pacific and based at the Asia Pacific headquarters in Sydney, Australia. Managed a staff of 18 employees in 3 departments including Product Operations/Purchasing, Sales Operations and Distribution. Product Operations procured product for distribution to customers in Australia, New Zealand, Hong Kong, Singapore and various other Asian countries. Sales Operations supported all Account Managers in the field by providing proposals, bids and all correspondence. Managed two distribution centers located in Sydney, Australia and Auckland, New Zealand.
• Consolidated administrative offices in New Zealand and Australia resulting in savings of over $200 thousand in the first year of acquisition
• Managed the implementation of a new model and all new systems for every department within the newly acquired company by Software Spectrum
• Negotiated Strategic Reseller Agreements with all Primary Vendors resulting in bottom line rebate income of over $200 thousand per year, free freight, stock availability, competitive pricing and Internet access to all products and stock status
• Implemented a program with all vendors to automatically receive weekly or monthly price lists electronically to update company database
• Recruited and developed a strong team of highly motivated, ambitious and knowledgeable individuals for each department
• Consolidated warehouse into one smaller area to allow for rental income of $50 thousand per year
• Acquired invaluable international experience in this position
TUPPERWARE WORLDWIDE, Orlando, Florida 1988 - 1996
Manufacturer of consumer goods with sales exceeding $1 billion
Tupperware North America, Orlando, Florida 1995 - 1996
Purchasing Manager
Reported to the Director of Purchasing and Production Planning. Managed a staff of eight
employees responsible for purchases of over $200 million in house wares, gift/incentive
items, facility services, paper, catalogs, printed materials, office supplies and equipment.
• Achieved $1 million in cost savings over the first two months of 1996 through a comprehensive approach that included vendor consolidation, outsourcing, developing new vendors and eliminating unnecessary services
• Finalized negotiations and managed a contract to outsource printing, shipping and receiving, office and mail services that saved $1.2 million annually
• Conceived and negotiated a contract to outsource the procurement of paper and catalogs that generated additional annual savings of $.5 million
• Recruited and developed a strong team of highly motivated, ambitious and knowledgeable individuals following a departmental downsizing of 50% in 1995
William E. Farnum, Jr. Page Three
Product Purchasing Manager 1994 - 1995
Reported to the Director of Purchasing, Transportation and Logistics. Managed a staff of
three employees responsible for the procurement of all domestic and internationally
sourced products including kitchen gadgets, cut and sew items, incentive gifts/awards
and third party injection molded products.
• Generated $1 million in cost savings by conceptualizing new methods of procuring major product categories and by establishing long term trusting relationships with fewer vendors
• Presented new and innovative product ideas to marketing for review as potential line or gift items on a regular basis
• Conducted a fast paced search that secured a high quality brush manufacturer to replace an existing vendor purchased by a major competitor
• Persuaded management to change from a strategy of importing a quality knife line to obtaining a superior product manufactured domestically. Met all cost targets, quality specifications and time lines
• Negotiated and managed a contract with a worldwide firm to perform the required laboratory work and inspection services for products sourced internationally
Senior Buyer 1993 - 1994
Purchased a wide range of products domestically and internationally that met all cost targets, quality specifications, legal requirements and time lines.
Premier Products, Inc., Orlando, Florida
Director, Product Sourcing and Mold Administration 1990 - 1993
Managed the operational and administrative functions of the worldwide trading company. Responsibilities included product sourcing, maintenance of product information systems, mold shuttling and procurement. Provided 24-hour service to Tupperware manufacturing facilities and sales offices located in Europe, Asia Pacific, Latin America and North America.
Tupperware U.S., Inc., Smithfield, Rhode Island
Accounting Manager 1988 - 1990
Managed all accounting functions with a staff of 6 employees for the Manufacturing and Technical Facility. Directly responsible for general ledger, monthly closing, financial statements, inventory reconciliation, monthly/yearly budget preparation and control.
ATLANTA NOVELTY, INC., Woonsocket, Rhode Island 1987 - 1988
Division of Gerber Products Co.
Importer and manufacturer of plush toys
Controller
Managed all accounting functions with a staff of 4 employees for the Manufacturing and Assembly Facility. Directly responsible for general ledger, monthly closing, financial statements, inventory reconciliation, monthly/yearly budget preparation and control.
William E. Farnum, Jr. Page Four
AMPEREX ELECTRONIC CORPORATION, Slatersville, Rhode Island 1977 - 1987
Accounting Manager 1985 - 1987
Cost Accounting Supervisor 1983 - 1985
Cost Accountant 1979 - 1983
Junior Accountant 1977 – 1979
Began working for Amperex Electronic Corporation in 1977 after graduating from Bryant University in Smithfield, Rhode Island. Consistently excelled in every new position and worked my way up from the Junior Accountant position to Accounting Manager in less than 8 years. Performed all accounting duties as follows:
• General Ledger Maintenance and Reconciliation
• Fixed Asset Maintenance and Reconciliation
• Monthly Closings
• Financial Closings
• Expense Reports
• Inventory Reconciliation
• Yearly Budget Preparation and Monthly Analysis/Reconciliation (Actual to Budget)
• All other accounting responsibilities as required
EDUCATION/TRAINING
Bachelor of Science in Business Administration, Accounting and Management Concentration, Bryant University, Smithfield, Rhode Island
Various seminars, courses and conferences in accounting, management and purchasing
Past Member of The American Management Association
Member of APICS
Acquired CPIM in 2004 (Certified in Purchasing and Inventory Management)
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