Management Quality Control

Bryan Varrato

*** ****** ****** ***** 847-***-****

Schaumburg, IL 60193 ************@*****.***

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PROFESSIONAL SUMMARY

A dedicated, results oriented and highly organized Professional who works well under pressure, achieves consistent results, and develops strong relationships with clientele, through more than 7 years experience as a liability claims adjuster in the insurance industry.

PROFESSIONAL EXPERIENCE

VERICLAIM, INC., Naperville, IL 2001-2012

VeriClaim is a global loss adjusting and claims management company providing loss adjusting, claims management and TPA services in the following areas; Claims Management/TPA Services, Property Adjusting, Large/Complex Property and Marine Claims.

Claims Specialist, Claims Management/TPA Services

Responsible for the investigation, analysis, successful negotiation and settlement of liability claims with settlement value ranging from $100 to $750,000.

• Developed a strong customer focus with the client management team and their employees by consistently providing status updates on claims and apprised of where we were in the claims process.

• Increased team production and morale by taking on additional claims when necessary to maintain client contract requirements.

• Managed relationships with attorneys on litigated claims through assignment, discovery process and auditing and payment of invoices.

• Implemented and outlined claims handling procedures for new account assignment.

Property Adjuster, Property Adjusting Department

Responsible for the evaluation, investigation, and settlement of commercial property claims with potential exposure of up to $50,000.

• Aided Executive General Adjusters in the Large/Complex property division by performing field investigation and documentation of large property losses.

• Expanded the exposure and potential of less experienced adjusters by initiating conversation and discussions with upper management to implement the attendance of national property adjusting class.

Billing Analyst, Accounting

Ensure client contractual standards are met to their satisfaction by maintaining quality control of outgoing invoices.

• Improved accuracy of invoice statements by introducing a monthly credit analysis report for distribution and review by upper management.

• Enhanced department consistency by updating internal systems.

APAC CUSTOMER SERVICES, Bannockburn, IL 2000-2001

APAC Customer Services is a leading provider of customer care outsourcing solutions with a focus of its customers in healthcare, financial services, technology, communications, and travel and hospitality.

Billing Analyst, Accounting

Performed monthly reconciliation of accrual accounting reports reflecting corporate revenue received and invoiced.

• Generated monthly statements and reports meeting specific timelines.

• Interpreted end of month revenue reports with Financial Analysts.

EDUCATION/SEMINARS

• Bachelor of Science in Finance, University of Iowa, Iowa City, IA

• Vale Training Solutions, Property Adjusting Course, Arlington, TX

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