Resume
Resume:
Beatrice M. Silva
McKinney, TX 75070
********@*****.***
Objective
A position as Director/Manager/Trainer in the hospitality or health field.
Profile
• Over 15 years experience as professional manager.
• Ability to direct projects from concept to fully operational status.
• Goal-oriented individual with strong leadership capabilities.
• Organized, highly motivated, and detail-directed problem solver.
• Proven ability to work in unison with staff, volunteers, and executive members.
Education / Training
Wayland Baptist University, Plainview, TX – 1990-1992
Texas Tech University , Lubbock, TX - 1984
Marriott – Foundations of Leadership - 2006
Marriott – TCII Certification - 2007
Westin PSCT Trainer – BWCB - 2008
BI Trained – (Behavioral Interviewer) - 2008
Westin Brand trained – 2008
Six Sigma
Multiple seminars to include: Labor law, Worker’s Compensation, Immigration & Naturalization.
Relevant Experience & Accomplishments
Human Resources Director
• Ensure compliance of all Federal & state regulations to include: EEOC, ADA, OSHA, USERRA, DOL.
• Part of opening team for new 336 rooms, 30,000+ sq ft of meeting space hotel.
• Oversee all aspects of bi/wkly payroll for 210 associates. (ADP TSNG Timesaver)
• Safety officer, Care Committee Chairperson, Executive Team Member
• Recruit, prescreen & interview.
• Coordinate yearly employee parties, monthly rallies & year end community programs.
• Implement recognition programs, anniversary & birthday celebrations.
• Savvy Service Basics trainer.
• Assist General Manager in budget reconciliation and other forecasting/planning activities.
• Conduct annual salary & benefit surveys.
• Compile turnover, incident & 401(k) reports.
• Process all workers comp injuries. Report quarterly JSA (job safety analysis) training.
• Prepare confidential material for grievance and other personnel-related meetings.
• Enrolled associates in all benefit programs, which allows employees to select their own benefits packages, resulting in higher employee satisfaction.
• Annual open enrollment & COBRA.
• Conduct annual Associate Opinion Surveys.
• 100% score on last 4 Internal Audits. Passed all audits since opening.
• Hit all 401(k) incentive goals – 100%
• Established human resources department.
• Compliance with JCAHO regulations.
• Associate training & orientation.
• Client pre-screening process & insurance verification (in-take coordinator).
• Grievance Committee Member.
Assistant General Manager
• All aspects of Human Resources: recruiting, interviewing, hiring, training & payroll.
• Ensure compliance with all state regulations for an Assisted Living Facility.
• Marketing & site tours. Maintained high occupancy level.
• Resident billing, petty cash & office management.
• Manager on Duty rotations.
Employment
Human Resources Manager , Westin Galleria Dallas Hotel, TX
• Recruitment, training, coaching/counseling, event planning,
• H.R. compliance : policies, procedure, state & federal laws
Mar 2008 - present
Human Resources Director, Renaissance Dallas-Richardson Hotel, TX
• All aspects of H.R. / Payroll
• Safety, Executive Committee Member, Coach/Counsel
Mar 2001 – Mar 2008
Assistant General Manager, The Inn at Orchard Park, Plano, TX
• Assisted in the operations of daily senior programs for over 100 residents at an Assisted Living / Alzheimer’s facility.
• Marketing, H.R. Manager, Business Manager, Trainer.
Jun 1999 – Mar 2001
Human Resources Director, Compass Hospital, San Antonio, TX
• All aspects of H.R. for a LTAC – Long Term Acute Facility
• Compliance with Joint Commission
Jun 1996 – Jun 1998
Skills
Microsoft Word, Microsoft Excel, Power Point, ADP, Kronos, 10-key (touch), Internet, Intranet,
Starfinder, Publisher
Notary for the State of Texas
Community Involvement
Girl Scouts of America, Assistant Leader
Boy Scouts of America, Volunteer
Honors & Awards Manager of the Quarter – 2001
G.S. Leader of the Year - 2007
References available upon request
Salary requirement: Negotiable
B. Silva/resume
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