Customer Service Representative

Evelyn Garza

***** ******* ***** **.

Spring, TX 77386

713-***-**** ***************@*****.***

OBJECTIVE

Obtain a position as a team-player in a people-oriented organization where I can maximize my customer-service experience in a challenging environment to achieve the corporate goals

PROFESSIONAL EXPERIENCE

McNabb Elementary 2006 – 2007

Paraprofessional

• Identified key learning opportunities and prepared monthly curriculums to ensure learning barriers were minimized.

• Conveyed bilingual and English teachings to my class to decipher what level of learning each student was on.

• Conducted monthly faculty meetings in which the teachers, principal, one or more board members, or any others directly involved with the teaching program of the school would attend. The purpose of my meetings was to discuss day-to-day school activities, communicate between the school administration and teachers and over all enhance the school program.

Verizon Wireless 2005 2006

Customer Service Representative/ Technical support

• Handled customer accounts, complaints, and payment issues in corporate location. Managed a high volume workload within a deadline driven environment.

• Successfully diffuse volatile customer situations. Make service changes to accounts and make recommendations with the right solution the first time for all my customers. Ultimately create an extraordinary customer experience.

EyeTrends

Receptionist/DR. assistance

• Worked closely with ophthalmologist, (bilingual translator)

• Took ocular measurements, both anatomical and functional

• Providing eye care and contact lens information for patient

• Pulling and verifying insurance

EDUCATION & TRAINING

Spring High school graduate 2000-2004

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