Customer Service Engineer
Resume:
Doug Carr
Carlisle, KY ***11
Summary
Results oriented, senior manager with a strong track record of demonstrated expertise in
Manufacturing systems, Engineering, Quality and general manufacturing. Superior analytical
skill’s with time studies,efficiencies piece rates to support process and profitability improvements.
PROFESSIONAL EXPERIENCE
E-Z Pack LLC – Refuse truck industry
Cynthiana, KY August 2008 to (Present) Plant closing
Director of Quality and Warranty
• Responsible setting up warranty claims, day to day customer service.
• Tracking quality throughout the plant,corrective measures 8D, FMEA, lost hours and rework
Leading all of quality personnel.
• Time studies, and analysis of efficiencies. 5S, Plant layouts, Process improvements,six sigma.
cost and tracking production and completed units on a weekly and monthly basis.
Lake City Machine(Tier II Automotive Supplier) Steering arm and tie rods
Paris, KY 40361 Plant Closed (Laid off)
Engineering Manager / Safety Mgr May 2007 till September 29, 2007.
• Overseeing all of utilization of equipment and personnel, Process improvements, tooling,
Time studies, and overseeing, plant relocation, Laying out Plant, Costing,
Quotes.. Extensive customer service on a daily basis.
• Directed fork lift training and safety throughout the plant, tracking lost time accidents, 5s and ergonomics.
Premier Bandag- Retread facility
Morehead, KY (Resigned due to travel distance and compensation.)
Plant Manager Jan.7 2007 - May 27 2007
• Responsible for Budget, Safety, Production, Quality,Customer service and Human resources.
• Implemented Safety program, Lean program on scheduling to reduce bottle necks throughout the plant.
• Cross training and utilization of personnel, to meet production schedules.
Lake City Machine (Tier II Automotive Supplier) Steering arm and tie rods
Paris, KY 40361
Engineer Mgr. / Safety Engineer July 2005 - Dec.19th 2006
• Overseeing Machining production, Heat Induction,
Process improvements, time studies, and layouts of workstations. Responsible for
Safety / ergonomics plant wide.
• Quality Engineer - over Heat Induction process and quality through out the plant. Using the lab to cut and test the parts we used for samples, using various testing equipment assuring Quality guidelines are met-,cars.,ppaps, fmeas throughout the plant, leading all Quality personnel.
• Heat Induction Metallurgists
Updating and writing procedures and work Instructions. Overseeing the Heat Induction process
Jockey, International - Textiles manufacturing
Carlisle, KY
Industrial Engineer /Supervision: 1998 to 2004 Plant closed
• Created and implemented the Ergonomic program, guidelines and procedures for the plant.
• Evaluated all processes through time studies on all operations throughout the plant, and workload studies on management.
• Created and implemented piece rate system throughout the plant which helped reduce excess by
10%, Monitoring all production, reward and incentive programs and Quality control measures.
E.D. Bullard Company Safety – Hardhats and Fire helmets 1993 to 1998 Laid off
Cynthiana, KY
Plant Night Shift Supervisor:
• Responsible for Pad printing, injection molding all material handling and assembly operations.
• Quality testing of production in the quality lab to assure safety standard were met.
• Assisted in the development of a 12 hour rotating work schedule for a seven day operation
and Kanban system for plant production and supplies.
• Responsible for safety and security, employee training on team building and team leader training, Lean Manufacturing on the night shift.
• Manning, Interviewing, Disciplinary action and Accountabilities.
Responsible for 30 employees.
Education Summary
Certificates
Received
Graduated from Brookville High School, Brookville, Ohio with a
major in commercial art design. 1982
Coaching/Team building, Management Team building 1994-1998, 1999-2001. Maysville College
Al Rose Time study and Performance Rating and I.E. Supervisory Training 1999 N.C.
Injection Molding Workshop 1998 N.C.
Effective Performance Planning, Communication with Diplomacy and Tact, Team building
Maysville Community College
Lean Manufacturing. Six Sigma green belt certified 2010.Kentucky Community &Technical system,
Maysville community college.
Pro-Lift Fork lift Certified Trainer 2007
Certified 10th degree Black Belt specializing in Hand to Hand and Security.
.
Skills:
Engineering Analysis, Process controls, Time Studies
Director /Manager / Supervisor experience.
Injection Molding Plastics,
Team Building/ Lean Manufacturing. Six Sigma
Commercial Art Pad Printing, Printing Design, Airbrushing.
Copiers, -High Speed, Offset Printing presses.
Quality Control, 5 S Program,ISO 9001,Testing equipment.ppaps,process fmeas
Security (and related fields) Protective services/training
Shipping / Receiving
Computer experience in Windows XP, Windows Office 2003, Auto cad 2000
Excel, Power Point, Word Processing,, Corel WordPerfect, Office
machines, JBA, Freehand 5.5/7.5.,Adobe photo shop 8.0,MQ1,SPC.
Syspro inventory system.
General Mechanical Tools, Forklifts certified trainer, Booms.
Interpersonal Communication, Customer Service experience.
Upholstery both auto and home
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