Customer service specialist.

Michael J. Bendig

*** ******* ***** **, **. Sandy Springs, GA 30328

415-***-**** ***********@*****.***

Objective:

To meet or exceed customer’s expectations with regards to customer service within an organization that recognizes excellent customer service as a competitive advantage.

Education:

● Bauman College

● Johnson & Wales University

Summary of Experiences:

● Customer Service experience - 13 yrs ● Restaurant experience – 10+ yrs

● Vendor relations – 10 yrs

● Management experience – 6 yrs ● Kitchen Experience – 7 yrs

Skills:

● Microsoft Office & Computer skills ● Excellent Customer relationship

● Excellent verbal and written skills ● Able to work and train in multiple skill sets

● Enjoy working in a fast pace, team oriented environment ● Excellent decision making & problem solving skills

Experience:

July2011-Feb 2012 Recall Norcross, GA

Customer Service (National accounts)

● Call center environment.

● Worked for the national accounts team handling scheduling, and routing of services.

● Resolved any service concerns in a timely manor.

● Assisted in a national rollout of a new optimization service.

Oct 2010-July 2011, Wells Fargo Prevention Contact Ctr, San Francisco, Ca

Customer Service (level 2)

• Handled customer’s concerns and explained findings.

• Call Center environment- loss prevention

• Assisted clients/bankers whose accounts were frozen or closing due to negative or fraudulent activity.

July 2008 – February 2010 eMassive, Inc., San Francisco, CA (Custom Furniture)

Customer Service Mgr/Shipping Mgr. (company closed)

• Responsible for heavy call volumes with customers via phone, e-mail, and live chat.

• Responsible for assisting customers with “Custom” furniture purchases.

• Handled customer’s concerns and resolved their issues.

• Worked extensively with vendors and business partners to ensure that our client’s received the best possible experience from order to delivery.

• Updated product descriptions.

• Accomplishment: Highest Sales volume recorded within the company for a given period.

June 2006 – July 2008 BWB Enterprises, Inc San Francisco, CA

Customer Service Specialist (company relocated out of state)

• Responsible for speaking with customers via phone and Internet.

• Responsible for maintaining computer and office equipment.

• Responsible for researching and qualifying new vendors and compatible processes.

• Full office duties including light bookkeeping

Accomplishment: developed a system to record the customer’s orders as they came in.

November 2005 – May 2006 Olive Garden San Francisco, CA

Culinary Manager

• Conducted monthly inventory of all product.

• Managed a staff of 35 kitchen employees.

• Maintained company leading guest satisfaction scores.

• Set and maintained par levels according to guest count and sales.

• Placed all orders pertaining to food, liquor, produce, and small wares.

• Responsible for input and QA of month end inventory numbers.

• Accomplishment: Maintained the highest scores in guest satisfaction for that store.

1996- November 2005 Bahama Breeze Duluth,GA

Corporate Trainer

• Designed and implemented training materials and procedures for nationwide initial and ongoing training for all front office employees.

• Opened and directed a total of 11 new restaurants.

• Managed a team of up to 20 trainers.

• Conducted initial and follow-up training sessions in new restaurant openings nationwide.

Culinary Manager

• Conducted monthly inventory of all product.

• Maintained company leading guest satisfaction scores.

• Managed a staff of 45 kitchen employees.

• Set and maintained par levels according to guest count and sales.

• Placed all orders pertaining to food, liquor, produce, and small wares.

• Responsible for input and QA of month end inventory numbers.

Accomplishment: Received high honors for my training abilities at multiple locations across the country.

References:

Available upon request

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