Customer Service Management
Resume:
Virginia Allgood Poepsel
Austin, TX 78751
*********@*****.***
Career Summary
Bachelor’s degrees in Business/Human Resource Management and French
Much customer service and marketing experience. Study and work abroad in Canada and France. Fluent in the French Language.
Education
B.B.A. Management, Mississippi State University
December 2007. Major Grade Point Average: 3.5 (4.0 scale)
Education was paid for by scholarships and student work.
Related Experience
Horseback Director and Riding Instructor
Ridgecrest Summer Camps, near Asheville, NC, Summers 2003-2010
• Recruited summer horseback staff
• Oversaw staff functions and jobs
• Created work schedules
• Managed barn activities, dealt with suppliers, communicated with other camp management
Administrative Office Clerk
2010 US Census Bureau, Springdale, AR, March-May 2010
• Managed payroll activities and processed sensitive personal information
• Recruited office and field personnel and trained new office clerks
• Processed personnel data and Payroll thru DAPPS system on daily basis
Trip Leader, Rock Climbing Instructor, and Managing Associate
Outdoor Adventures, Mississippi State University, 2004-2007
• Planned and coordinated outdoor activities and trips based on the desires of consumers
• Developed new marketing strategies that improved program participation by 25%
• Maintained information based web page to get word out to consumers.
Personal Assistant
Huet Family, Chicago, IL, 2008
• Aided Madam Huet with scheduling appointments, translating documents, running errands, and personal shopping needs
Free-lance translator: Translated documents from French for Plexus International.
Volunteer Work
Palmer Home for Children, Starkville Nursing Home Ministry
• Managed transportation for the groups and recruited volunteer participants
Volunteer Editor, Mississippi State University
• Edited papers, creative writing assignments, and essays for campus students
Walton Arts Center
• Ticket taker, Greeter, House Usher, Door Monitor, Concessions
Honors & Activities
Dean’s list for 6 semesters
National Merit Scholar
MSU Special Scholar (3.5 GPA or higher)
French Club President
Personal Info Energetic, enthusiastic person. Enjoy working with people. Amateur writer. Love to travel and read.
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