Human Resources Customer Service

Barbara Jean Isaacs

**** ******* ****

Rutledge, TN 37861

******************@*****.***

Home 865-***-****

Cell Phone 865-***-****

Career Summary

I am a professional candidate with a business background in diverse industries including manufacturing, retail, banking, and owner of a home business. Experienced with Human Resource management, office management, basic finance and accounting, AP/AR, payroll, and telemarketing. I have excellent leadership and organizational skills.

Work History

Cenveo/Nashua, Inc. Jefferson City, TN February 25, 2002 – January 3, 2012

HR Manager (7/2008 – 1/2012) Salary-$61,000

Admin Assist/HR Clerk (Label Division 5/2003-11/2003) Salary-$24,960.00

HR Clerk (Paper Division 2/2002-4/2003) Salary-$18,720.00

Was responsible for providing a variety of professional level Human Resources services for the following locations: Tennessee (Labels, Paper Converting, SP&C, CIS & Wide Format - 279 employees), Park Ridge, IL (Customer Service – 16 employees, Outside Sales and Marketing – 22 employees) and assisted Cenveo’s HR Managers with the Los Angeles CA facility and the Omaha, NE business units. Worked independently with minimal direction. Worked in synergy with the Cenveo Corporate Human Resources Management to ensure policies, practices and procedures were implemented consistently at the above Nashua locations with Cenveo’s policies, practice and procedures.

v Coached and provided organizational, leadership and individual performance to the managers and supervisors in the business unit.

v Influenced the HR processes and system to better meet the needs of the business unit.

v Worked with external customers, applicable to temporary labor, Worker’s Compensation adjusters, physicians and attorneys, vendors, to communicate the company’s HR practices and policies.

v Proactively assessed, planned, facilitated and applied the appropriate action according to the company’s HR practices and policies.

v Provided training and guidance for effective skill sets to the business unit leadership teams.

v Used employment law and the company’s HR practices and policies based decision making and coached the business unit leadership teams.

v Worked with the staff members to build employee commitment and potential.

v Effectively worked employee relations’ issues, policy exceptions and issue resolution as needed in the business unit.

v Coached the line supervisors in the handling of employee relations Issues and prevention.

v Provided resources and systems to develop capability and improve employee performance.

v Encouraged the use of Company recognition programs.

v Established and maintained effective employee communication processes to ensure employee awareness of available programs and made available an open door policy to handle employee inquiries between corporate office and divisions by serving in a liaison capacity in benefits and human resource matters.

Barbara Isaacs Page 2

Home 865/828-8162

Cell 865/607-2827

v Performed as a coach, a guide and a link for HR and employee service systems, providing customer focused employee services.

v Developed HR personal capability and coached others in my area(s) of expertise to influence business results assisting the Corporate Human Resources strategic goals.

v Delivered and implemented the business unit's HR Action Plan.

Accuforce Temporary Job Service, Morristown, TN Aug 6, 2001 – Feb 24, 2002

Temp to Hire Clerical assigned to Nashua Corporation Salary-$16,640.00

BJI Family Child Care, Clearwater, FL June 29,1989 – Feb 28, 2001

Principal Owner/Operator Salary-$27,000.00

v Operated and managed all aspects of a profitable business including AP/AR, payroll, quarterly taxes, and compliance with state, federal, and county entities.

Fortune Savings Bank, Clearwater, FL Aug 1, 1986 – June 28, 1989

Supervisor Assistant, Pay-off Clerk, and Escrow Clerk Salary-$10,920.00

v Served as supervisory assistant responsible for all aspects of bankruptcy and foreclosure procedures.

v Made all insurance premium payments from mortgage loan escrow accounts and executed all transactions required to record a mortgage loan payoff.

Spring Fresh Carpet Cleaning Company, Louisville, KY Jan 2, 1986 – May 26, 1986

Office Manager Salary-$10,400.00

v Successfully managed all aspects of running a small business office including

Payroll, quarterly taxes, bank deposits, telemarketing, and scheduling jobs.

Education:

Sophomore, Business Administration, 2002-2003

Carson Newman College, Jefferson City, TN

Associates Degree, Secretarial Administration, 1983-1986

Jefferson Community College, Louisville KY

Certifications:

PHR – 2008-2011

Computer Skills: Proficient in MS Word / Excel and PowerPoint / Ceridian HRIS and ADP HRIS, KRONOS Timekeeping system

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