Pharmay Tech/CSR

NANCY R. KELLY-SKOKOWSKI

** ******* ******

CHEEKTOWAGA, NEW YORK 14225

*********@*****.***

716-***-****

PROFFESIONAL EXPERIENCES

Respiratory Services of Western New York ( April 2009 to November 2009)

Customer Service Representative to provide excellent customer service to patients and other providers

 Verify patients insurance information with their insurance company to be assured timely payments for the company

 Obtain written or oral prior authorization for the patients for proper coverage.

 Receiving verbal or fax orders and transcribing them to process the order

 Take orders over the phone from patients to receive their order in a reasonable timeframe

 Working off of reports to determine and to receive prior authorization for patients before they expire

 Helped implemented a new software system

Independent Health (2003 to 2009)

Pharmacy Help Desk Manager to provide the most accurate information with the most utmost respect and knowledge.

 Responsible for a staff of twelve

 Scheduling and making sure we have accurate coverage

 Coaching the staff on all updated material and through monitoring calls to make sure all accurate information was being received

 On call seven days a week to answer questions that were not easily obtained.

 Provided reports to our vendors on payment

 To make sure that 90% of our calls were answered within 30 seconds

 Supervisor of Membership Operations to make sure that all applications were completed within 48 hours

 Responsible for a staff of five

 Working with the sales department to assure all applications are turned in to be processed

 Making sure all updates to applications are completed

HSBC Arena (1999 to present)

USHER

 To assist patrons to their seats

 To be the eyes and ears for management

 To assure all patrons have an enjoyable and safe experience

Lifetime Health (2000 to 2003)

Floating Pharmacy Technician for five months where I worked at four different sites where I was needed. Then I accepted Lead Technician position. Where I was responsible for a staff of three and responsible for the daily functions.

 Filling and completing all orders for pick up, delivery or mail order

 Responsible to order and maintain inventory for the pharmacy

 In putting scripts to be filled

 Cashing out customers and balancing the funds

 Helped with physical inventories

 Deliver and retrieved charts from the doctor offices.

Associate Pharmacy (2000 to 2000)

I was a Pharmacy Technician with respiratory customers for shipment of their products.

 Filling and completing faxed orders to be shipped out by UPS

 Knowledge of UPS tracking system

 In charge of inventory

CVS Pharmacy (1976 to 2000)

I began my career as a cashier where I was promoted to a shift supervisor, assistant manager and then manager. After that I worked as a Point of Sales trainer where I would travel to Rhode Island obtained my materials and bring it back to Western New York and would hold classroom training for my territory from Syracuse, Rochester, Buffalo, Western Pennsylvania and Western Ohio. I became a Pharmacy Technician until my departure.

 Provided excellent customer service

 Filled and dispensed medication

 Prepared deposits of the funds from that days business

 Prepared schedules

 Ordered merchandise for the front store and pharmacy

EDUCATION

Cheektowaga Central

Cheektowaga, New York

Erie Community College

Williamsville, New York

Training/Development

7 Habits

Management Training Certificate

Certified Pharmacy Technician

Microsoft office/excel/PowerPoint

References

References upon request

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