Customer Service Representative
Resume:
DORIS JANICE SOLON
Apt # ***
Oklahoma City, Oklahoma 73132
405-***-**** (home)
405-***-**** (cell)
************@***.***
Customer Service Representative
Have ten years of Customer Service experience in call center environment. Attentive Inbound calls from customer with concerns and inquiries on billing issues with their accounts. Helping to solve issues and making their experience calling the company a very pleasant and productive one. Also helped team mates with escalated calls and/or concerns with accounts as needed. Enjoy solving problems and gaining the confidence of customers to make this a one call resolution.
Work Experience
Chickasaw Nations Industry
08//2009 to 09/2009
IT Helpdesk Specialist II
Took inbound calls from dealers and consumers with concerns and questions about "Cash for Clunkers" Program with the Federal Government. Verified information and advised of procedures to take
in requesting cash for clunkers. Helped dealers with applications
and advised of government rules to be followed with each filing.
Advised of documentation which was needed to complete claim
and assisted with helping dealers to get paid for their claims.
Hertz Emergency Roadside Service Rep.
01/2009 to 06/2009
Assisting customers with any emergencies situations involving their auto
rental from Hertz. Including arranging for a tow service to retrieve auto and taxi service for customer to another auto and/or having an auto delivered to the customer. Assisting customer in getting emergency personal to help customer involved in any accident or situation as needed per customer. Arrange for auto to be towed back to Hertz facility as needed.
Schlumberger Drill and Measurements Oil and Gas Comp.
July 2008 - November 2008
Journey Management Rep
Took inbound calls from Managers and employees making journeys to and from RIGs. Keeping track of daily activities and putting information in spreadsheets for Supervisors for next morning meetings. Taking calls
For supervisors and logging daily events. Tallying daily reports and activities for supervisors on spreadsheets
COX Communications
Oklahoma City, OK 7311
11/2007 to 04/2008
Collections Representative I
Take inbound calls from customers making payments on accounts. Assisting with making arrangements with customers to pay on accounts to get current with billing. Advising of due dates and disconnection dates on accounts. Taking Credit card payment applying to accounts.
Aerotek / OG&E Enogex
City, Ok 73112
08/2007 to 11/2007
OG&E Admin Assist.
Assisting Mail Room employees with filing contracts in folders. Assisting other employees with finding contracts or checking out files to be used. Answering phones and faxing copies of contracts to appropriate workers.
Assisting with any assignments that need to be completed as asked by staff.
Adecco/ DELL Computers
06/2007 thru 08/2007
Customer Service Representative
Built computers for customers who called in to order new computers. Advised customers of features available for computers. Helped customer to build a great solution to their needs for a computer. Assisted other team mates with any issues or concerns of customers who were ordering computers. Available for a variety of shifts and schedules.
DOBSON COMMUNICATION CORP.
02/2005 thru 05/2007
Auditing Associate / Loyalty Inbound Representative
Attentive inbound calls from customers with billing issues and concerns about their accounts. Verified information so that I was speaking with account holder. Answered all questions and inquires concerning accounts and determined what needed to be done to correct the issues. Assisting customer with reading their bills and taking payments and updating information on account. Making sure calls were a one call solution so customer would not have to call back with the same issues or questions.
SPRINT
Oklahoma City, OK 73132
11/2004 thru 01/2005
Customer Service Representative
Took Inbound calls from customers with billing issues and concerns. Assisted with all concerns and took payments or updated credit card info per customers request. Advised caller of available services and products they might could use for their service. Assisted with ordering new cell phones and giving tracking numbers to customers to track their orders.
Assisted other team members with escalated calls and answering any questions that may need assisting.
AMERICA ONLINE INC.
Oklahoma City, Oklahoma 73112
11/1998 thru 02/2004
Customer Service Representative Billing Clerk
Attentively took inbound calls from customers with billing issues. Verifying security information making sure I was speaking with account holder. Advising customer on how to read their bill answering any questions they may have with their account. Offering any product that America Online had to offer customer to make service more user friendly. Helping customer to navigate through their online account. Calming any irate customers down and helping them to feel that I could help them with their issues. Making their experience a more positive one. Retaining customers to long term account holders. Helping customers feel better about calling customer service for help. Helping other team members with assisting customers and answering their questions. Being part of the team taking inbound calls and helping customer have a one call resolution experience.
EDUCATION
MORENO VALLEY HIGH SCHOOL
12220 Cottonwood Ave
Moreno Valley, California
Graduated
SAN BERNARDINO VALLEY COLLEGE
Colton, California
16 hours credits Business studies
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