Manager Customer Service
Resume:
Sachin Bhardwaj
C/O Lt. Col. Krishan Dutt
Krishan Kunj
Maranda,Palampur
HP-176102.
**************@****.***
Academic Background
. E-MBA in International HR Management from ISBM, Mumbai
. Diploma In Business Management from ISBM,Mumbai( Specializaton
Communication Management)
. Diploma in Mechanical Engineering from HP Takniki Shikhsha Board,
Dharamshala(HP)
. Diploma In E-commerce from Sidhi Vinayak Technologies, Shimla(Himachal
Pradesh)
Professional Excellence Summary
. Two years & 10 months in Educomp Solutions Ltd, Gurgaon as a
Manager( Academic Support Group)
. One year and one month as Sr. Counselor and Sr. Trainer in
Heromindmine Institute Ltd., Chandigarh.
. One Year as Recruitment and Training Manger in proactive Service,
Mumbai.
. Three years and three months as Senior Customer Advisor in First
Source Solution Ltd., Mumbai
. Two years as Faculty in CEDTI, Bilaspur.
November 2009-August 2012: Worked as a Manager ( Academic Support Group) In
Educomp Sol. Ltd. with the following work responsibilities
. Handling the Smart Schools with Smart Classes all over Himachal
Pradesh.
. Providing Support to the schools related to Hardware and content.
. Train the teachers and motivate teachers for the usage of Smartclass
in their daily class room teaching.
. Client Relationship.
September 2008-October 2009: Worked as a Sr.Trainer and Sr. Counselor with
Heromindmine Institute ltd. with following responsibilities :
. Taking care of BD and Coordinating an Educational Project"Chetna" with
Confederation of Indian Industry and Himachal Pradesh State Council.
. Trained 3000 Final Year students of 7 different Government Colleges
all over Himachal Pradesh on soft skills and communication skills to
change their mindset towards private jobs in Himachal Pradesh
Industries..
. Training Debt Recovery Agents of different Banks for the IIFB (RBI) on
soft skills, communication Skills, Negotiation Skills and Basic
banking knowledge.
. Developing Content for the different Corporate Training.
June 2007- June 2008 worked as a Recruitment and Training Manager with
Proactive Services, Mumbai with Following responsibilities;
. Getting Business for the company by meeting new clients.
. Recruited the Team of Tele callers for this placement firm.
. Trained staff on managing resources and get Business.
March 2004-June 2007: Worked as Sr. Customer Service Advisor in First
Source Solution Ltd. Mumbai(ICICI One SourceLtd.) with the following Job
responsibilities:
. Worked in Three Projects
. CCRT (Compu Credit) USA as CSA answering queries related to their Credit
Card Accounts.
. Lloyds TSB Bank, UK Answering to all inbound calls for prestigious UK
Bank (Lloyds TSB).
. Solve customer queries on their account such as balances, Overdrafts.
. Sales through Service for various financial products
. Worked as deputy of the team where was responsible for handling the team
in absence of my team leader
. Conducted buzz sessions on many topics related to process as well as team
building.
. Lloyds's Credit Card collections (Outbound). From December 2006 till June
2007
. Calling Customer in First Bucket.
. Helping customer to sort out there financial crisis.
January 2002-December 2003: Worked as Executive Officer and Senior Trainer
in Netcomp Technologies, Bilaspur( Himachal Pradesh), franchisee of CEDTI-
ATC under DOEACC Society,with the following Job responsibilities:
. Training University Students with different Software Courses which
included Programming, Software development, Web Designing and Networking
(LAN)
. Formulating Software Courses from different Universities
. Handling Projects with the students and installing them
. Handling Staff and assigning projects to other faculties
. Recruiting staff
June 2000-December 2001: Took Tuitions of Different Subjects
| |Personal Details:
Date Of Birth 13th March 1978
Marital Status Married
Nationality Indian
Place____________ Signature
Dated___________ ( Sachin
Bhardwaj)
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