Project Health

FENG LOU

**** ****** ******, *** **, Pittsburgh PA 15213

***********@*****.***

Cell: 315-***-****

OBJECTIVE:Seeking a position as Benefits/Reimbursement Analyst

EDUCATION:

Master of Healthcare Administration

University of Pittsburgh, Pittsburgh PA May 2012

GPA: 3.7

Certification and Award:

• CPH Certified in Public Health (CPH) by the National Board of Public Health Examiners (NBPHE) Apr 2012

• Jonas Salk Fellowship awarded by The Jewish Healthcare Foundation Apr 2012

Bachelor of Medicine, Liaoning University of Medicine,China July 2010

PROJECTS:

Healthcare Consulting Project: Responded to a Request for Proposal (RFP) from a mid-sized Blues Health Plan.

• Performed market demand analysis to understand consumer demand for wellness programs

• Established a protocol for the integration of additional components with the existing wellness programs

• Analyzed the impact of designated wellness programs

• Estimated associated costs for implementation

Marketing Project: Emergency Department (ED) of West Penn Hospital (WPH), Pittsburgh, PA

• Conducted external data searches and internal audits

• Investigated service area competition, market share, referral patterns

• Formulated a Business Plan for ED development and presented it to the stakeholders

Financial Project: Geisinger Health System, Pittsburgh, PA

• Reviewed its multi-year annual reports and evaluated the general operational performance

• Interpreted the financial indicators over the past 5 years and projected its financial situation in the future

OTHER PROJECTS: Strategic Management Project, Human Resource Project, Quantitative Method Project

WORKING EXPERIENCE:

Ophthalmic Technician, Cataract & Laser Institute of PA June 2012- Sep 2012

• Scheduled appointments, tested patient insurance and administrated patient charts

• Performed ophthalmic procedures and testing

• Participated in business development projects (e.g. Pre-planning of the EMR system)

Patient Safety Fellow, Jewish Healthcare Foundation, Pittsburgh, PA Oct 2011-Apr 2012

• Investigated barriers to a high-value healthcare system in the organization

• Participated in an interdisciplinary team to enhance quality and reduce costs

Administrative Fellow (Intern), the Innovation Center of UPMC, Pittsburgh, PA May-Aug 2011

Conducted Patient- and Family-Centered (PFCC) projects

• Drafted a policy proposal suggesting that the PFCC was integrated into the Medicare Accountable Care Organization (ACO) Proposed Rule

• Conducted Dental Group Project in Children’s Hospital of Pittsburgh of UPMC, Pittsburgh, PA

- Planned environment renovations to improve provider-patient relationship

- Facilitated the renovation by doing research for purchase

(I.e. Film cover on operatory examination lights)

• Conducted Phlebotomy Project: UPMC Presbyterian & UPMC Montefiore, Pittsburgh, PA

- Shadowed hospital staff, produced workflow data, conduct surveys

- Collected data and identified weak areas that impeded continuity of care

- Presented recommendations to all health workers who are involved in blood collection

Clinical Research Assistant, Brain Paralysis Center for Pediatrics, China, Jan 2008-May 2010

• Assisted in the “Daily Activities for Hospitalized Children” Project

COMPUTER SKILLS:

Advanced MD Software, Minitab, SAS, SPA, Microsoft Office (Word, Excel, PowerPoint, Access)

LANGUAGE PROFICIENCY:

Proficient in both Mandarin and English

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